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humvee

196 posts

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#39554 16-Aug-2009 17:10
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They never bother to keep it up to date for about the 5 time in recent times I have rung telstra because my internet has been down, I had access to a vodem so I checked their status page before ringing and sure enough there is no fault that could effect me listed. 

But when I ring after being told to hang up because someones voicemail was full, the second time I got through and held for ~10 mins before an automated message said their are faults in christchurch in the aranui area.

It had been down for an hour so they had plenty of time to update things

Why bother having a service status page if you dont maintain it?

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Screeb
687 posts

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  #247301 16-Aug-2009 18:39
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Agreed. It's especially puzzling given they recently revamped that section of the site.

Nety
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  #247352 16-Aug-2009 20:47
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Yip +1.. it would be well worth while if they used it for anything more then planned outages.







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Behodar
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  #247597 17-Aug-2009 12:32
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Indeed, it's absolutely hopeless. I don't see why they even bother with having it in the first place.



patatrat
261 posts

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  #247607 17-Aug-2009 12:43
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Personally I love it how, when you phone up to report an internet fault, they direct you to their status page. How someone is supposed to check that when their internet is down is beyond me.

Behodar
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  #247621 17-Aug-2009 13:00
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When my broadband would go down, I would dial up and check the status page. But it was never up to date so I don't bother anymore (of course, "dial up" has now changed to "tethered cellphone").

humvee

196 posts

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  #247668 17-Aug-2009 13:46
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patatrat: Personally I love it how, when you phone up to report an internet fault, they direct you to their status page. How someone is supposed to check that when their internet is down is beyond me.


Add to that that they never update their status page.

When I have internet problems - connection down etc my first point of call is not the ISP status page, its not the ISP helpdesk, No I use either the geekzone forums or trademe forums - I get faster more accurate information from there then the company themselves


Ragnor
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  #247705 17-Aug-2009 15:05
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Geekzone and Gameplanet forums are a better indication of any ISP's current status than any status page will ever be.



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  #248043 18-Aug-2009 10:25
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Im trying to access their usage page for our accounts and cant even get that to work...... why have usage meters if Ive got to call each time ?




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