[WXC/VFX] Time to renable a adsl connection onto xnet...

Forums › One NZ (including Farmside) › [WXC/VFX] Time to renable a adsl connection onto xnet...

richms

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#39890 20-Aug-2009 17:54

Flatmate moved in on friday and was assured by xnet that they would move the internet. The second line still has DSL sync on it from the last flatmate but its gonna be till the 26th they last said.

Hes using my internet and finding it ungamable due to my downloads.

Why does it get blamed on technicians on strike when there is no wiring to do? He tried to explain that to the CSRs but no joy, its still sitting there synced but no auth.

Richard rich.ms

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#249296 21-Aug-2009 08:38

Usually, sync'd with no auth would mean that its been jumpered wrong in the exchange. This is usually easy to spot as the helpdesk would be unable to see your modem sync'd but your modem would be reporting sync rates. Correcting it requires a contractor to revisit the exchange to connect to the correct port assigned with our auth tunnel.

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz

richms

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#249422 21-Aug-2009 13:45

And I guess thats the contractors who are all on strike now... great...

The line was last used with xtra - I would have thought that since xnet are wholesaling that telecom/chorus would just have to change the port config.

Richard rich.ms

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#249424 21-Aug-2009 13:50

Was the connection active prior to the change or had the Xtra service been stopped ? If it had been stopped I would doubt the same port would be used. A straight churn of an active service however would have only required a tunnelling update which can be performed remotely.

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz

richms

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#249431 21-Aug-2009 14:11

It had been stopped but there was still sync on it, in the past between flatmates it was always straight back on, but that was usually xtra.

Richard rich.ms

richms

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#249558 21-Aug-2009 22:10

It seemed to connect about an hour ago, so thats great :) I can resume torrenting and chris can play his run around animated character game..

Now if only that cabinet would come along.... ;)

Richard rich.ms

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#249593 22-Aug-2009 08:52

I cant wait for the cabinet either, mine is due in 2011. I am 2.2 - 2.6km form the exchange and have ping times of 85ms and 3m download speed on a good day.
John

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richms

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#249646 22-Aug-2009 13:08

Your pings should be better - I get 9 and my flatmate 11 and we are more then that away

Richard rich.ms

Niel

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#249657 22-Aug-2009 14:15

My download is double that and I'm 3.5km away from the Pakuranga exchange, Auckland

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#250779 26-Aug-2009 19:12

Cable length is just a good indicator of expected line attenuation. unfortunately there are many factors involved so its best not to compare or you'll only get depressed.

latency should not be affected by distance to exchange, distance from Exchange or RAN to ISP, and congestion would contribute more.

with the workers on strike I'd check my own troubleshooting and internal wiring while I waited as port miss-jumperings are fairly uncommon.

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#250929 27-Aug-2009 09:45

Hi all, in my case it can not be much easier, the cable come into the house, into the phone jack and then to my router.
I have re-termed the crimps from the telecom cable to the jack and even tried a different router with similar results.
Attached are the levels shown from my router.
https://cdn.geekzone.co.nz/imagessubs/blogf12d36a362798fc771451d89604c62f5.jpg

Attached is the speed test from this morning, I have not seen it this fast for ages.
https://cdn.geekzone.co.nz/imagessubs/blogd4d4fd306738143e0bb94469bec348e7.jpg
You will see the ping time is 85ms

This is the speed test from the Tauranga server
https://cdn.geekzone.co.nz/imagessubs/blog451f4df274167bd98e2d244609fb45d2.jpg
You will see it is almost half at 44ms

You would think your own ISP would be the fastest

I have spoken to Xnet help desk ( when it was at about 2.5meg ) and they said that there was nothing they could do as I was getting acceptable" DSL".

I can wait for the cabinet ( due 2011 ) to hopefully fix this but even better to FTTH but who knows how long that will be.

Cheers
John

I know enough to be dangerous

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#250970 27-Aug-2009 12:59

oh don't trust the ping test using speedtest.net, that's just a rough guide at best.

start run cmd
ping xnet.co.nz will give you a better idea.