[WXC/VFX] VFX for existing TelstraClear copper-line customer?

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dmw

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#40880 6-Sep-2009 14:30

I am an existing WorldxChange customer (over 3 years, I think).

I am also a TelstraClear landline customer. (Not cable.)

My LinkSys WAG54Gv3 modem has died (no longer holds saved data after a reboot), so I need to replace it. While considering options, I'm looking at the XNet VFX service, since it will dictate the choice of device, and hopefully, save me money.

However, I'm told that, because I'm with TelstraClear, I cannot move to VFX! Why is this? What is the workaround?

coffeebaron

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#253545 6-Sep-2009 15:15

You can move to WxC from TelstraClear by getting a full install - $150, if there is a spare copper pair to your home. There has been some work done though for moving direct from TC to WxC, but I'm not sure where that is at.
If you need help to changeover, you are welcome to send me a PM & I can assist (I'm a WxC dealer).

As for hardware, the WAG310G is a good choice; but seems to be out of stock most places right now.

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sbiddle

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#253555 6-Sep-2009 15:57

There is nothing stopping you from moving to VFX. There are a few catches however.

TCL don't offer naked ADSL service. You will still be paying the same price you do now for a phoneline and ADSL.

If you want to move to naked ADSL and get rid of your phoneline you will need to move to another provider. If you do this make sure you contact WxC first so you don't lose your phone number.

dmw

59 posts

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#253588 6-Sep-2009 18:10

"Another provider" isn't that just Telecom? Or are there other options?

Suggestion to WxC: why not just offer a turnkey solution (ie, behind the scenes arrange the transfer from TC voice line to a naked DSL provider, while keeping the same phone number)?

I have 2 copper pairs to my house. One, now unused, was a fax line for a while. How does this help?

sbiddle

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#253601 6-Sep-2009 19:07

dmw: "Another provider" isn't that just Telecom? Or are there other options?

Suggestion to WxC: why not just offer a turnkey solution (ie, behind the scenes arrange the transfer from TC voice line to a naked DSL provider, while keeping the same phone number)?

No, Telecom don't offer naked ADSL plans either.

As for moving from TCL direct to WxC directly I believe this is now possible. For some time it was impossible to move from any Telecom reseller (such as TCL) to aanother provider without going back to Telecom my understanding was this was fixed quite some time ago now.

I have 2 copper pairs to my house. One, now unused, was a fax line for a while. How does this help?

It doesn't matter how many cables you have coming into your house.