Vodafone accounts incompetence

Forums › One NZ (including Farmside) › Vodafone accounts incompetence - Just a rant

darkevil011

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#43570 21-Oct-2009 08:32

MY GOD, every time I deal with vodafone they are a bunch of fools out to make my life more difficult.

How hard is it to setup a direct debit? Apparently the difficulty is in getting it correct.... I contacted vodafone to have it changed.. But I have to resend it in... They won't even just find the original as I know the dam thing was right.

So I have cancelled the direct debit (will ring in a couple of days to make sure) my money will be safer with automatic payments

If they charge me a $1 for that call man....... Vodafone rocks !

I think its termination time.

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#265564 21-Oct-2009 10:00

Vodafone customer service is totally useless. That's the reason I am moving my accounts away as the contracts run out. Even Telecom are more helpful as hard as that is to believe.

johnr

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#265577 21-Oct-2009 10:33

darkevil011: MY GOD, every time I deal with vodafone they are a bunch of fools out to make my life more difficult.

How hard is it to setup a direct debit? Apparently the difficulty is in getting it correct.... I contacted vodafone to have it changed.. But I have to resend it in... They won't even just find the original as I know the dam thing was right.

So I have cancelled the direct debit (will ring in a couple of days to make sure) my money will be safer with automatic payments

If they charge me a $1 for that call man....... Vodafone rocks !

I think its termination time.

If its a direct debit you must be On account so not sure where the $1 charge comes in?

John

darkevil011

24 posts

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#265590 21-Oct-2009 10:55

If its a direct debit you must be On account so not sure where the $1 charge comes in?

John

I assumed they could charge you that silly $1 fee for calling the service team whether your on account or not?...prepay only ?

Whats worse, they provided no help at all and then have the nerve to say as your ending the call "Is there anything else I can help you with?" Well yes help me with what I phoned you for ......

johnr

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#265595 21-Oct-2009 11:05

Print out the Direct debit form from the Vodafone NZ site and post direct to the accounts team

John

rossmnz

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#265598 21-Oct-2009 11:18

I think we just need to clone John like 50 times and put him on every Vodafone line.

Problem solved.

Its hard to get great service from your phone drones in any large business.

Just do the form again dude, this time keep a copy!! APs are not the answer!

The force is strong with this one!

darkevil011

24 posts

Geek

#265604 21-Oct-2009 11:27

Hi John, I did that already... that's the point... they already have the form I sent them, which someone has entered incorrectly.... can they simply not find my original form and correct the error?

Sending another form doesn't say they will get it right the next time around either, hence I'll just pay it my self for now, I would of expected they could simply locate my original form (why would you not keep this on file) or update the account either way.

Lego

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rossmnz

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#265610 21-Oct-2009 11:42

Bear in mind vodafone has like how many customers? 1 million?

Well lots of those will have D/D forms sent in. They will get stored in a big warehouse. Needle in a haystack.

Get the picture?

It is a lot of effort for them to find the form when you can send it in with 5 mins of effort on your part. I realise that it is their cock up, but thems the breaks!

Ideally they would hunt the form down.. maybe if you push a bit harder on the phone person??? But then by the time you wait for answer etc you could have just posted it.

The force is strong with this one!

darkevil011

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#265613 21-Oct-2009 11:52

rossmnz: Bear in mind vodafone has like how many customers? 1 million?

Well lots of those will have D/D forms sent in. They will get stored in a big warehouse. Needle in a haystack.

Get the picture?

It is a lot of effort for them to find the form when you can send it in with 5 mins of effort on your part. I realise that it is their cock up, but thems the breaks!

Ideally they would hunt the form down.. maybe if you push a bit harder on the phone person??? But then by the time you wait for answer etc you could have just posted it.

criticism accepted

chiefie

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#265615 21-Oct-2009 11:55

They should electronically scan the document (as it is an official document by the way) and stored it on their fileserver/database with respective customer id attached to it for fast retrieval.

Anyhow, I don't do Direct Debt, don't trust it, I'd much rather set the bill payment as the bill notice arrived.

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darkevil011

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#265619 21-Oct-2009 12:04

Good point, also it was received a few weeks ago At least keep it until the first db goes successfully... Not that it didn't work just wrong account.

rossmnz

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#265622 21-Oct-2009 12:24

cancel it, and dont pay your bill.

Vodafone being a massive company are what is called a "direct debit initiator" meaning even if you cancel the DD they can reload it.

They will then (possibly) fish out the DD and get it correct.

Sneaky.

The force is strong with this one!

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NMcPherson

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#266318 23-Oct-2009 10:50

rossmnz: cancel it, and dont pay your bill.

Vodafone being a massive company are what is called a "direct debit initiator" meaning even if you cancel the DD they can reload it.

They will then (possibly) fish out the DD and get it correct.

Sneaky.

Do you really think any company would go to that effort after a client has cancelled their direct debit IMO it would be an utter waste of their time

Handsomedan

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#266326 23-Oct-2009 11:25

Nah - they'll do it. They all do.

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richms

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#266559 24-Oct-2009 14:26

I was told by my bank there is no time limit on them resubmitting direct debits either, so if you cancel one a company can resubmit it years later if they choose to.

IMO all up its like hadning every company a limitless pre-signed chequebook and hoping that they are honest - too risky.

Richard rich.ms

johnr

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#266565 24-Oct-2009 14:55

Direct debits are a thing of the past like chequre looks in my eyes internet banking is the way to go

John

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