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# 43571 21-Oct-2009 08:59
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Hey all,


I'm a subscriber to the xnet fusion plan. I recently have been in the middle of moving houses, so I got the connection set up at the new address while still being active at the old address. One day the internet at the old address stopped working (I rang up and found they had disconnected it), so I promptly moved into the new address.


The modem doesn't connect at the new address. It's a D-Link DSL-G604T. When the connection was cancelled at the old address, the status page was just stuck on "Waiting for a reply", but now it doesn't connect at all. I've tried another, quite old adsl modem and that had the same problem. I've tried different line filters, no filters at all, and every jack I could find in the house(including one that took the ADSL jack natively which I found kind of weird).


My issue at the moment is this: I could ask xnet to book in someone to check it, but if there's no fault it would obviously cost me a ridiculous amount. Are there any other diagnostic tests I can do? Apparently the old people at the house messed around with the wiring a bit, should I start opening up boxes and poking around? 


Any help would be hugely appreciated! Living without internet is the sux0rs.


[edit] I should probably mention that neither place has a phone service running, and the new address hasn't had any service attempted since the old people moved out(about 4 years ago)[/edit]

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  # 265562 21-Oct-2009 09:43
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Hmmm, that sounds liek they might not have connected your phone to the exchange yet?
You can still plug in a phone though and if you don't hear the "line disconnected" and it is just completely silent, then it's a fault with either the exchange or the line...




I have moved across the ditch.  Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer. 

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  # 265571 21-Oct-2009 10:23
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vinnieg: Hmmm, that sounds liek they might not have connected your phone to the exchange yet?
You can still plug in a phone though and if you don't hear the "line disconnected" and it is just completely silent, then it's a fault with either the exchange or the line...


Disconnected lines were only left connected to a linecard if there was no demand for spare ports. You could have a cable pair that isn't connected to anything yet or you could have house wiring that's corrupted. Do you know where the line enters the house? Can you identify the 1st jack that the wiring goes to?

 
 
 
 


cisconz
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  # 265628 21-Oct-2009 12:43
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Sounds like they didn't do a full install.
There will be a join between you and the exchange that will be broken.
PM me and I can get it looked into.
Or ring xnet and ask them to lodge a "Failed self install" to Telecom




Hmmmm




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  # 265645 21-Oct-2009 13:38
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Thanks cisco!

What's the next step from here? What would be the cost involved with getting xnet to lodge a "failed self-install" with telecom?

I found (I believe) where the phone lines come into the house, and tried to trace it to a phone jack but I lost it in a ceiling. Having said that I've tried all the phone jacks, so no idea if that would help or not. I might take out one of the phone jacks and wire it up to the bunch of connections I can see near my garage roof that I'm pretty sure is the phone line bundle. What do you think?

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  # 265650 21-Oct-2009 13:44
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Have you contacted xnet to find out if the new house has even been connected yet?

cisconz
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  # 265675 21-Oct-2009 14:27
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manburger: Thanks cisco!

What's the next step from here? What would be the cost involved with getting xnet to lodge a "failed self-install" with telecom?

I found (I believe) where the phone lines come into the house, and tried to trace it to a phone jack but I lost it in a ceiling. Having said that I've tried all the phone jacks, so no idea if that would help or not. I might take out one of the phone jacks and wire it up to the bunch of connections I can see near my garage roof that I'm pretty sure is the phone line bundle. What do you think?

No cost as it is a line fault.
You should hear a disconnected tone on the phone line if it is connected (or atleast some voltage).
If your in Auckland I could come have a look.




Hmmmm


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  # 265679 21-Oct-2009 14:33
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cisconz:
You should hear a disconnected tone on the phone line if it is connected (or atleast some voltage).
If your in Auckland I could come have a look.


Where do either of these come from on a naked line?

 
 
 
 


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  # 265685 21-Oct-2009 14:46
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Failed self install should be free :) definitely give them a call

Sounds liek that bundle might've been teh sparky forgetting to install it into your house :s




I have moved across the ditch.  Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer. 

cisconz
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  # 265686 21-Oct-2009 14:54
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A naked line is still connected to equipment at the other end. it just has no voice services attached to it.




Hmmmm


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  # 265690 21-Oct-2009 15:04
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It might not even be connected to the voice exchange so no tone and does ADSL equipment inject dc?
Or is it a policy that all naked lines are still connected to a telecom voice port to allow testing?

cisconz
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  # 265808 21-Oct-2009 21:24
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I think it is to do with how they id the lines.
Every ndsl I have provisioned has a disconnected tone on the line.
DC is always provided via the FXS port (in this case the Telecom Exchange)
Basically when new connections are provisioned, or faults are fixed, if the cable pair is spare at the time they use it.
What will have happened in your case is part of the cable between your house and the exchange will have been used to run someone else's phone line.




Hmmmm




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  # 265973 22-Oct-2009 09:41
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Bung: Have you contacted xnet to find out if the new house has even been connected yet?



Yeah I have, they said it's all been connected. 


Thanks for the offer cisco! It's not actually my house though so I think I better do it through official channels. I'll give xnet a call and have them put a request through, hopefully it shouldn't take too long.




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  # 266314 23-Oct-2009 10:48
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Turns out the line wasn't connected at the exchange. It's all working now, thanks everyone!

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