[WXC/VFX] Constant disconnections - 40 yesterday, 30+ today so far which are logged. No net at all whole last night.

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Constant disconnections - 40 yesterday, 30+ today so far which are logged. No net at all whole last night.

Krisando

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#43590 21-Oct-2009 16:15

It has never been a new thing to WxC services to just cut out constantly (I do not live far from the exchange), but honestly having a service you pay $100 for a month which caps their own customers (on a pay as you go 'NO' capping plan) whenever they run out of international bandwidth and tolerate everyone elses data during the day. Also providing dial up (56k) incase their services go down rarely ever works as an alternative.

Proof of tolerated/capped data:

As well as an email of a WxC representative manipulative asking me to run a local speed test (as local data is not capped). I see no real use of testing my internet connection within my own country considering the relatively low web content stored on local servers.

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I have been trying to host a game server, the dynamic ip logs have given me a rough indication of the amount of times my net has cut. As well as the constant messenger loss of connection messages to help rub it in.

We urgently want to get off this expensive, 4th *lol* world country serive WxC are offering. I've come across many people experiencing constant disconnections on this forum in which the program was fixed by switching isp.

We have always experienced atleast 2-5 disconnections a day on this company in past years, the service has dramatically degraded.

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The only thing holding us back from changing to a cheaper/faster/more stable isp is my dads email account, we have managed to convince him to partake in gmail.

I'm wondering if it is possible to redirect all emails from an old WxC email account or keeping access to it during isp change?

I guess this is a good lesson for others, if you want to be ahead of broadband companies and constantly switching isps do NOT use the given email accounts from your isp. It seems more of a strategy to keep customers on their product in order to receive email access to registered accounts.

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Also I have heard a possible rumor? on this forum, slingshot is updating their deals at the end of the month and other isps may too. Has anyone heard any details of this? It could be a possible isp choice.

I don't think its a wiring issue as my Telecom landline keeps a stable connection without cutouts.

During writing this, my net has cut out 3 times. 4 it failed to post.

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#265722 21-Oct-2009 16:35

Why are you testing to Houston Texas? Do you have a gaming server there?

How about you post your ADSL stats of your modem for us to have a look at?

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

Krisando

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#265723 21-Oct-2009 16:40

Houston Texas was just a test ouside of New Zealand, the stats were extremely similar to Australia.

My line currently does not give such low download rates, it was just to show how they tolerate their customers. (As well as representative confirming)

"This page shows the status of the ADSL physical layer. ADSL Status
Showtime Firmware Version: 3.46
Line State: SHOWTIME
Modulation: G.dmt
Annex Mode: ANNEX_A
Startup Attempts: 28
Max Tx Power: -38 dBm/Hz
CO Vendor: UNUSED_VENDOR_0
Elaspsed Time: 0 days 8 hours 11 minutes 16 seconds

Downstream Upstream
SNR Margin 12.0 20.0 dB
Line Attenuation 29.7 19.5 dB
Errored Seconds 328 16
Loss of Signal 27 27
Loss of Frame 0 0
CRC Errors 0 0
Data Rate 2208 160 kbps
Latency INTERLEAVED INTERLEAVED"

I take it "Loss of Signal", is the one I shall be looking at. Confirms the amount of disconnections. 27 disconnections + 8 uncharted hours for disconnections.

rscole86

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#265724 21-Oct-2009 16:44

The use of testing on a local speedtest server, is due to the fact that ALL ISPs guarantee those speeds only to their own local servers. Most local content will get similar speed, and no international content can be expected to provide those speeds.
If you are wanting to test the speed of your line, then I suggest you download itunes, as it will be locally hosted, and should give you a good indication of your local attainable speeds. People are dreaming if they think they can get that from o/seas servers.

Krisando

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#265725 21-Oct-2009 16:53

They admitted they were capping their customers "256kbit" as their international bandwidth was exceeded.

Btw it just cut out 3 more times then previous post has labelled.

:'<

Niel

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#265728 21-Oct-2009 17:17

Right now I am downloading 2x MP3 files (legal) about 21MB each from South Africa. It is hosted in an essentially 3rd world country where the fastest residential ADSL you can get is 4Mbps. The download speed of each is between 50kBps and 110kBps. That is B for Bytes, not b for bits. So I am getting 160kBps average/total download speed which is 1280kbps. Slightly faster than the apparently 256kbps speed we are limited to?

I get 1 disconnection every week or two, and that is when my modem freezes and I need to reboot it. They have outages, but they are infrequent.

Your modem is connecting at a very slow speed and disconnecting way too often. Try a different modem, perhaps borrow from a friend or $20 off TradeMe. You might also have a faulty ADSL filter, they are poorly made.

If you do want to switch and keep the old e-mail address, XNet has a $10 dial-up account. They might also have a cheaper e-mail only option, but not published.

You can never have enough Volvos!

Krisando

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#265729 21-Oct-2009 17:18

256kbit speeds ;)

And thanks that $10 is a very useful fact I can persuade parents with. :)

shermanp

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#265735 21-Oct-2009 17:45

I would suspect that you have a modem/line/filter/exchange problem, rather than a problem with WxC - at least as far as disconnections go (international speed is another matter entirely...).
True, they do have the occasional outage, and yes they do seem to be a bit more often than they used to be, however not at the rate you seem to be having.

Krisando

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#265737 21-Oct-2009 17:46

Would phones be affected if this was the case?

rscole86

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#265738 21-Oct-2009 17:48

That would depend on where the fault is, but usaully not. And would you notice? Unless you have line monitoring equipment on your phoneline running 24/7. :P

Krisando

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#265746 21-Oct-2009 18:25

4 disconnections an hour sure would. =]

We just had a bad long cut, that seemed to be caused by over heating router. *cheapo DSE*

Does anyone know the difference between draft N and N wireless routers? Looking into buying a nice ADSL2+ belkin.

And would an imported modem/router work in NZ if we imported one? =P The standards seem to match.

Niel

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#265754 21-Oct-2009 19:08

DSE brand equipment are generally very good, just old models and ugly logo, but still good quality and performs well.

Imported modems will work, but might default to different settings than used here. Often there is still a localised firmware version you can load, and then have the correct default settings. Or just need to know what it needs to be set to, which all ISPs publish anyway (e.g. VPI = 0, VCI = 100).

The issue is not XNet's equipment, but they will get Telecom Wholesale to investigate the physical connection.

You can never have enough Volvos!

siyuan

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#265858 21-Oct-2009 22:51

I also had a long cut last night. I've also been getting slow speeds, especially in recent months. It's usually the worst at night time (after 7pm). My connection to Xnet directly has been averaging at less than 1Mbps. I remember I used to get around 4Mbps the first few months I joined Xnet just a bit more than a year ago. Right now the speed is ok, but I wouldn't say it's great either. I've also been unable to stream youtube in realtime for many months. I live on North Shore (Glenfield to be more precise), I wonder if the speed I'm getting is considered "normal"? Should I log a fault with Xnet or there's probably nothing can be done about it? I'm on FS/128kbps Torrent plan.

(The speed test result shown above is very typical of what I get at night.)

sbiddle

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#265903 22-Oct-2009 06:34

If anybody wants their speed issues to be taken seriously the best option is to post your router stats page. This will give information such as signal levels which are the best indicator on where the issue lies.

In most cases problems with extremely low speed or dropouts are NOTHING to do with the ISP, they are more often than not wiring issues and more often than not they are issues with the house wiring.

Anybody who wants solid ADSL2+ should have a master splitter installed. If you're using plug in filters you will be limiting your speed.

Krisando

84 posts

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#265909 22-Oct-2009 06:50

I posted status page above =D.

Also it cut out 42 times over the past 9 hours.

By master splitter does it split all the houses phone/adsl2+ data via one central hub?

Or is it a specialized splitter? :P

I've googled the "ACS 931E2+" splitter, and there were no pages in New Zealand; their were in Australia. Is there a specific type of master splitter I have to buy?

siyuan

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#265966 22-Oct-2009 09:24

Here's.my.router.connection.status:

ADSL.Line.Status

Current.adsl.line.status.is.as.the.below.

Line.Mode.....G.dmt.......Line.State.....Show.Time
Latency.Type..Interleave..Line.Up.Time...00:14:25:56
Line.Coding...Trellis.On..Line.Up.Count..1

Statistics.................................Downstream....Upstream
Line.Rate..................................7616.Kbps.....160.Kbps
Attainable.Line.Rate.......................8800.Kbps.....1152.Kbps
Noise.Margin...............................13.8.dB.......31.0.dB
Line.Attenuation...........................14.5.dB.......10.0.dB
Output.Power...............................19.8.dBm......11.6.dBm
K.(number.of.bytes.in.DMT.frame)...........239...........6
R.(number.of.check.bytes.in.RS.code.word)..16............16
S.(RS.code.word.size.in.DMT.frame).........1.............8
D.(interleaver.depth)......................64............8
Super.Frames...............................3055849.......3055847
Super.Frame.Errors.........................0.............0
RS.Words...................................207797767.....25974699
RS.Correctable.Errors......................30548460......0
RS.Uncorrectable.Errors....................0.............0
HEC.Errors.................................0.............0
OCD.Errors.................................0.............0
LCD.Errors.................................0.............0
Total.Cells................................0.............0
Data.Cells.................................0.............0
Bit.Errors.................................0.............0
Total.ES...................................0.............0
Total.SES..................................0.............0
Total.UAS..................................10............0
ES.Errors..................................0.............0

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