[WXC/VFX] Churned to Fusion, No Phone

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whose1

4 posts

Wannabe Geek

#44249 25-Oct-2009 17:20

Stepped up to Fusion to ditch telecombills,
Email arrived saying porting completed.
So do Reboot,guess it would be required.
But still no phone just static.
Help deskTicket#248607 (thur)Asked to confirm mac#
have done .still just static on ph line.
Using WAG54 xnet branded.What Happened?

vinnieg

2260 posts

Uber Geek

Trusted

#267159 27-Oct-2009 10:52

Hi,

And you've got the phoen plugged into Line 1 of the router? or is it line 2?
Check your status page of the router, it shoudl be something like:
The standard one is this: 192.168.1.245 if that doesn't work try:
192.168.0/1.2 or 10.1.1.2 or 10.0.0.2

username admin, pass admin

It should show up the two lines + which one is open/connected and which one isn't.
Also check that there isn't a password issue

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

whose1

4 posts

Wannabe Geek

#267424 27-Oct-2009 19:57

Hi,
Thanks for reply,phone in line 1,status is registration failed on#1 not registered# 2.
And yes password issue to voice admin(papadmin). But thats normal with xnet profile?
well I thought it was anyway. am I wrong ?

whose1

4 posts

Wannabe Geek

#268172 29-Oct-2009 16:20

Hi Again
BIG THANKS to the powers that be,you know who you are.
Problem seemed unsolvable from either end.
WxC stepped up and swapped unit to new 310.
It's great to be hooked up with phone again so will
have to run the bill up as extra thanks.
One very happy customer/wannabe geek.
Thank you all envolved.