I’m not sure if this is just something the CSR’s are told to say when they are busy or if their systems are really “down” this often
For example, when I ported back to Vodafone, I had some issues accessing the internet on my mobile. I called three times over a period of 3 hours and every time they said their systems were down so I eventually just went into a shop and the assistant called them and got it working (it was an issue at VF’s end, not on my phone)
Yesterday I called up to get an update on an issue we are having getting Family setup. The issue is that we can’t add our third family member because the systems says they are already added to a family. When Vodafone looked into this further, the Family they were added to was ours. Basically, this meant this one person could call the 3 other members for free, but none of us could call them for free (we found this out the hard way) Anyway, after being put on hold, the gentleman I was speaking to said their systems were down and he couldn’t look into it1
I just called back this evening (5:35pm) and was told they couldn’t look into it again because their systems are down again and it will take about an hour to get them up and running again.
It’s kind of frustrating… either their systems are really bad and they do go “down” a lot or they are just saying it to get through the calls quicker? I really don’t know
Anyway, good old Johno is meant to be looking into this for me and he’s usually pretty good with these things!