Vodafone Live! Overcharging

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sbiddle

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Topic # 5111 29-Sep-2005 18:25

Story from Stuff this afternoon re customers being charged for Live!

You really do have to wonder about Vodafone's billing system, over the last few years I have had credits for call overcharging, SMS overcharging for contract customers (charging 18c + GST when they advertised 20c per SMS), voicemail overcharging, the ongoing issues with GPRS charging and late last year or early this year I even got a credit for CSD overcharging!

http://stuff.co.nz/stuff/0,2106,3427489a10,00.html

cokemaster

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Reply # 20743 29-Sep-2005 19:30

They still haven't resolved my account yet (I'm on account, not prepaid).

I had been charged last month (only part of it) and am still being charged (according to MYA). Despite being told it would be resolved within 48 hours (that was last week)... it hasn't. I was told to wait another 48 hours.

The other issue I am having with Voda live is that all my news notifications (part of the news sub off voda live) come in as SMS messages (which get deducted from my bundle) while previously on prepay with the same phone it sent them as MMS (and weren't charged?). They have apparently changed a few things but it still hasn't changed anything.

Hopefully it will be resolved soon.

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johnr

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Reply # 20746 29-Sep-2005 19:51

When you look at the GPRS charging you may see the access point being used just cause it says live.vodafone.com this does not mean you were on the Vlive site

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Reply # 20748 29-Sep-2005 20:02

In my case, I have only been to the voda live wap site. Yet still recieved charges.

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sbiddle

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Reply # 20749 29-Sep-2005 20:13

Vodafone also charged me 17c each for PXTs sent to Australia on my August bill. Previously these was deducted from included PXTs but they now have a new billing description of international pxt. I realise PXT's to Australia now cost 50c but this was before they made any announcements about charging for international messages.

Vodafone should probably make their updated PXT section on their website a bit clearer as well - saying "Receiving a PXT is free." is only true if you are in New Zealand. Roam overseas and you'll be stung roaming GPRS charges to receive it.

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Reply # 20842 30-Sep-2005 17:14

After ringing them (solution services) today, they have credited my account for the amount billed last billing cycle and this one. Any further charges, they'll credit further.

They are still 'looking' into why I don't get PXT notifications from Vlive though (it works fine on prepaid).

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SNicolle

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Reply # 20847 30-Sep-2005 18:21

i got stung and refunded

it was an inconvenience because I had to top up

paradoxsm

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Reply # 20943 3-Oct-2005 17:18

I was lucky, when they refunded me they "topped" me up $20.74, giving me another year and it was due in a week too :-)

(I hardly use my pre-pay and it's got over $750 on it)

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Reply # 21065 5-Oct-2005 21:16

New usage charges appear every day.... Even though solution services said that they'd credit any amount it is annoying.

I'm wondering if any other on account user gets hit with usage charges when browsing Vlive.

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johnr

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Reply # 21068 5-Oct-2005 22:37

This does not sound like a technical issue I would say its a billing issue

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Reply # 21095 6-Oct-2005 10:28

Cokemaster are you still using the SE P900? If you are go into control panel--> Internet accounts-->other tab--> and make sure the third option down is set to GSM only

John

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Reply # 21100 6-Oct-2005 11:24

Yep, still using P910. Its been set to 'gsm only' since I came back to NZ and got it reflashed (to remove pesky China-mobile MMS lock).

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johnr

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Reply # 21101 6-Oct-2005 11:33

I will be in China this Month fly out on the 23rd. When you exit vlive browsing do you click on the red X to before closing the browser?

Ambrose_1

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Reply # 21160 7-Oct-2005 20:55

I noticed Vodafone had a article on VFL the other day milking telecom having some issues with overcharging too.