Story from Stuff this afternoon re customers being charged for Live!
You really do have to wonder about Vodafone's billing system, over the last few years I have had credits for call overcharging, SMS overcharging for contract customers (charging 18c + GST when they advertised 20c per SMS), voicemail overcharging, the ongoing issues with GPRS charging and late last year or early this year I even got a credit for CSD overcharging!
http://stuff.co.nz/stuff/0,2106,3427489a10,00.html