Vodafone had a bit of a PR disaster a couple of years ago when they targetted prepay users with incentives to switch to a plan. People were going into stores and the poor staff were the ones copping all the abuse when people realised Voda has such a backwards system and couldn't transfer numbers..:-(
It seems so strange that it's not a priority, I know back in 2000 it was coming "soon" as Voda's strategy was to move customers from prepay to contracts as the APRU is so much higher but instead they continue to treat prepay users as paupers when infact they do make up the bulk of their cutomer base.
It seems really weird to me... There is no other reason but really dumb thinking by them....
In another country where I worked as a mobile phone sales, all we had to do, for prepay customers to switch to plan, was to take their old SIM Card, photocopy that. Main aim of that was to take down the old SIM number.
Then, we will fax that on to the office, together with a photocopy of a new SIM card we give to the customers at that time. And they will just assign the prepay number, to the new SIM Card.
EASY!!!!!!!! All you need is 1/2 staff in the head office...
IS THAT SO HARD????
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