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112 posts

Master Geek


Topic # 55455 4-Jan-2010 21:54
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My daughter has a Nokia 6234 on Vodafone prepay and a day or two ago it stopped connecting. I have tried taking the battery and sim out for a few minutes and then putting the phone back together to no avail. I swapped the sim cards (from my phone) and still no luck so there must be a hardware fault somewhere.

When I start the phone it comes back with "no network coverage".  I then search for providers through the menu and Vodafone 2g/3g shows up which I select.  It then says 'requesting" and an error message of "no network access".  I phoned Vodafone support and there are no problems with the prepay acount (i.e. has money and is active).

I am going to take the phone into Vodafone tomorrow, but thought I would check with the helpful people here first.

Thanks in advance for any help/ideas etc....

Rob

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31 posts

Geek


  Reply # 287032 4-Jan-2010 22:44
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If the phones not connecting to the network with either SIM its more or less a phone issue.

That particular model has a 24month warranty, check the date it was purchased and get it sent away.


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  Reply # 287033 4-Jan-2010 22:44
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Have you checked the handset has the latest software version from nokia.com?

 
 
 
 




112 posts

Master Geek


  Reply # 287037 4-Jan-2010 22:53
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I have not checked the phone software version... I will do that through nokia software updater now.

Thanks for the responses!

Just followed up and I do have the latest version (05.43)....  so guess it is not that.

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  Reply # 287039 4-Jan-2010 22:56
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Also lock the handset to GSM only under network settings any issues then? And if you leave the area does the same thing happen?



112 posts

Master Geek


  Reply # 287045 4-Jan-2010 23:10
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I locked to GSM and it connected - twice. I now get alternating messages of "no network coverage" and "connection error". Some progress though I guess.

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