Switching from prepay to account

Forums › Vodafone New Zealand › Switching from prepay to account

PhilM

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Topic # 5574 9-Nov-2005 16:34

Hi everyone. I know this gets asked a lot, but there doesn't seem to be a very satisfactory answer to the question.

If I'm on a prepay account, I can't currently switch to an account plan and keep the same number.

Does anyone know if the reason for this is a technical one ( in which case it may be possible to fix), or if its a political reason ( which won't ever be fixed).

Phil

chiefie

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Reply # 22904 9-Nov-2005 16:42

it is not possible to switch from Vodafone Prepaid no to On Plan without changing number. Shame and you thought it would just be as easy as changing a few settings on Vodafone network eh?

that's not the case, sorry.

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BrentR

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Reply # 22907 9-Nov-2005 16:49

The Prepay and "On Account" connections are both handled by different billing systems. While in a perfect world they should talk to each other, unfortunately in ours, they don't.

I remember 5-6 years ago when working for VF getting told the whole issue would be resolved "next year." "Next year" still hasn't arrived it would seem, the in store staff are still been told the same thing.

PhilM

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Reply # 22908 9-Nov-2005 16:51

I was wondering what the reason for this was though. As someone else said, surely it would be in their interests to move people.

There must be some kind of unique numbering in the sim card that could be transferred over ?
Even if there were some kind of technical overlap issues, they can't be impossible to overcome.

BrentR

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Reply # 22910 9-Nov-2005 16:58

PhilM: I was wondering what the reason for this was though. As someone else said, surely it would be in their interests to move people.

There must be some kind of unique numbering in the sim card that could be transferred over ?
Even if there were some kind of technical overlap issues, they can't be impossible to overcome.

The Prepay and "On Account" connections are both handled by different billing systems.

PhilM

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Reply # 22911 9-Nov-2005 17:04

Thanks for the reply - I saw it after replying to the other post.
Its still not a very good reason though.
Its more of a "we can't be bothered re-entering the details into this other system" answer.

chiefie

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Reply # 22913 9-Nov-2005 17:11

i think vodafone and tcl and telecom NZ and woosh and anyone involved in telecommunication and internet etc whatever be spanked! LOL

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johnr

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Reply # 22914 9-Nov-2005 17:43

Jeffthechef there is alot more to it than the billing systems. If only it was that easy

tonyhughes

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Reply # 22915 9-Nov-2005 18:16

chiefie: i think vodafone and tcl and telecom NZ and woosh and anyone involved in telecommunication and internet etc whatever be spanked! LOL

Telecom will let you move your number between platforms at the drop of a hat, so they dont deserve a spank in this thread...

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BrentR

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Reply # 22920 9-Nov-2005 19:46

johnr: Jeffthechef there is alot more to it than the billing systems. If only it was that easy

Well, kindly tell us all what it is then. :)

marz

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Reply # 23025 11-Nov-2005 13:22

give it time ... it is happening. Just not this year.

tonyhughes

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Reply # 23028 11-Nov-2005 14:27

marz: give it time ... it is happening. Just not this year.

I think thats the problem

jeffthechef: I remember 5-6 years ago when working for VF getting told the whole issue would be resolved "next year." "Next year" still hasn't arrived it would seem, the in store staff are still been told the same thing.

sbiddle

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Reply # 23042 11-Nov-2005 20:49

It's been more than 5-6 years. When BellSouth launched prepay ('97 from memory) it was supposed to be happening "within the next year".