I signed up for a contract in December and asked them to make it start early January, they said it was fine and made note of it on the original contract. Then my bill arrived late January, charging me from late December - despite me asking not to start until January. This was no *big* deal, but it was a tad frustrating.
Adding to this there was a special deal with '100mb' of data free for three months; however this wasn't reflected in my bill, I had to pay 'casual rates'. On top of this I initally signed up for free2call casual (no fixed monthly fee - only paying per minute). However I was charged for the free2call 75, at a fixed cost of $20 / month.
I called into the original store and asked them to explain, after around 15 minutes they said there was a billing problem and it could take a few weeks for the addons deal to be credited to my account (why not just give it away for free at the start instead of using a credit system?). The free2call 75 was also a free promotion for three months and then will drop down to the casual plan. This sounded OK, so I paid my full bill and waited for next month.
The new bill arrived today and had exactly the same problems, they were charging me for addons (free2call 75) and data which should have been 'free' (or so they initially said). My $16.95 base plan was now a $60+ a month plan. I called into the store (in person) again and they photocopied my bills and claimed it needed to be escalated to another department.
So essentially I am paying for addons which I *never* signed up for. I am paying around 400% more than what I initially anticipated!
I've called into the store twice and I don't fancy my luck with the callcenter.
Do I pay my bill or should I wait for them to sort out my account? And is this normal practice, it doesn't seem logical at all to me :P