[WXC/VFX] Port Telecom number to exisiting VFX line quoted 48 hours down time

Forums › One NZ (including Farmside) › [WXC/VFX] Port Telecom number to exisiting VFX line quoted 48 hours down time - is this right?

andynz

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#58573 15-Mar-2010 09:19

Hi All

I just asked Xnet CS about porting an exisiting Telecom number over to an exisiting VFX line replacing the current VFX number. They said there was a down time of up to 48 hours business day. I checked with Telecom and they say porting at their end takes a mater of minutes so a bit confused here. I don't want to loose the line for 2 week days.

Can anyone explain why the port to VFX takes such a long time and if there is any way to avoid the siutuation.

Cheers
Andy

NZCoderGuy

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Kiwi Dev Studios

#307293 15-Mar-2010 09:40

Hi there,

I was in a similar situation - although was not told about any 2 day delay.
Simply porting a number didn't require any downtime. But it did mean that I had two numbers for a short period - the existing and telecom one - and it did switch over very quickly.
I don't know why they told you that - maybe to cover them if something goes wrong?

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Stephen
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ariosto

46 posts

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#307299 15-Mar-2010 09:58

I'm just guessing (not knowing the details of Worldnet's process) but I'd say that's an absolute worst case scenario to cover themselves. You will lose service for a bit inevitably, but assuming everything's relatively straightforward it should be closer to 15 minutes than two days, I'm sure.

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exportgoldman

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#307313 15-Mar-2010 10:15

WorldxChange are quoting as per their sales script the maximum time a number can take to port if things go wrong or there are problems updating the number portability database (I can't remember the correct name of it.)

I believe from memory if you read the actual whitepaper this is how long the number portability fault resolution process can take between telcos (i.e. not WorldxChange specific.) 48 hours is the maximum time. We have had number ports from weird telco's go wrong and the number drops into the 'free numbers' pool and stuff gets real complex and painful then but thats a rarety and was our fault for not having the correct paperwork. :)

We have done hundreds of these, and most of the time there is a few hours of downtime where some calls from some telco's are going to the old or the new lines or in rare cases nowhere at all.

Short answer, it usually is transparent and happens in a hour or so, unless your really really unlucky and you in the 1% which goes wrong then it's up to two business days to resolve, but is usually one.

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andynz

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#307330 15-Mar-2010 10:51

Many thanks for the replies. I can handle an hour or so and can understand worse case just didn't want to loose the line for days.

Thnaks again guys for your help.

Cheers
Andy