Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


rattewisday

192 posts

Master Geek


#59215 30-Mar-2010 08:47
Send private message

Hi there,


I am wanting to port my home phone number to VFX by Thursday afternoon.. all the customer service reps say this isn't possible and that it takes 4 business days.  Is this correct?  Is there anyway to get it rushed through?  I need it for the Easter Weekend as I'm moving house.  Unfortunately it was left a bit late.  Frown  If this isn't possible do you know if it would be possible to get a VFX number up and running by Thurs afternoon and then have it customer linked (through Telecom) to this number?  Thanks!

EDIT:  I should mention when I spoke to a lady on the phone she created me an account so I do have an account number.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
johnr
19282 posts

Uber Geek
Inactive user


  #312728 30-Mar-2010 09:03
Send private message

Porting is very quick it must be something else slowing it down

John

rattewisday

192 posts

Master Geek


  #312732 30-Mar-2010 09:06
Send private message

Yeah I presume it is WXC doing credit checks or something?  Or the customer service reps just quoting the maximum time?  The reason I didn't sign up until today is that I had read posts on the forum where people said porting usually only takes about 1-2 hours.  Obviously I didn't take into account the sign up process with WXC itself.  I'm still hoping it is possible?  Smile

 
 
 
 


coffeebaron
5716 posts

Uber Geek

Trusted
Lifetime subscriber

  #312734 30-Mar-2010 09:09
Send private message

Is the number currently with Telecom? If so ask Telecom to customer link for you, then port after this.
There is a 4 day lead time for porting, so that all carriers have enough time to update their info.
Alternatively, try porting for the date advised by WxC. Once port is confirmed, request to move the port date forward.




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

 

Cel-Fi supply and installer - boost your mobile phone coverage legally
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


rattewisday

192 posts

Master Geek


  #312735 30-Mar-2010 09:12
Send private message

coffeebaron: Is the number currently with Telecom? If so ask Telecom to customer link for you, then port after this.
There is a 4 day lead time for porting, so that all carriers have enough time to update their info.
Alternatively, try porting for the date advised by WxC. Once port is confirmed, request to move the port date forward.


Yes the number is with Telecom.  The problem is apparently it takes 4 days to get a Xnet phone number setup also so I wont be able to customer link to that number.  Frown  I'd have to customer link to a mobile (my very last resort due to cost). 

sbiddle
29215 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #312737 30-Mar-2010 09:14
Send private message

The porting process itself only takes 1-2 hours maximum. The processes leading up the port can take time.

rattewisday

192 posts

Master Geek


  #312739 30-Mar-2010 09:19
Send private message

Hmm I see.. so it seems that it is unlikely that my number will be ported by Thursday night.  Frown I guess my next option then is to get a WxC number up and running by Thursday and then customer link it.  The service reps weren't much help with this though.. they said I can get a working number Monday at the earliest.  Has anyone here had any experience with this?

grant_k
3539 posts

Uber Geek

Trusted

  #312755 30-Mar-2010 10:19
Send private message

dannyres: The problem is apparently it takes 4 days to get a Xnet phone number setup also so I wont be able to customer link to that number.  Frown  I'd have to customer link to a mobile (my very last resort due to cost). 

There is another way around this, which will only cost you a fraction of the approx. $20 per month charge, for the days you have it active:

-  A few years ago, we moved our business, and the new phone numbers were not yet active
-  I requested Telecom to enable their "Info Answer" service which plays a recorded message, without the option to transfer the call
-  Then recorded the message advising people of my mobile number as a temporary arrangement

That way, each caller paid for their "diverted" call as it were, so the entire cost didn't fall on me.  We only needed it for a few days, as per your situation, so once our new phone lines were up and running, I switched to Customer Link for 3 months, thereby only paying for a local call diversion @ 4.5c per minute instead of a mobile call diversion @ some exorbitant rip-off charge.





 
 
 
 


grant_k
3539 posts

Uber Geek

Trusted

  #312760 30-Mar-2010 10:29
Send private message

grant_k: -  I requested Telecom to enable their "Info Answer" service which plays a recorded message, without the option to transfer the call

Further to the above post (because GZ won't allow me to edit it, even though I am within the 10 minute period):

"Info Answer" no longer exists on the Telecom website, so presumably it is called something different now.  Someone on the 126 team should know about it though.





nate
6404 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #312765 30-Mar-2010 10:45
Send private message

dannyres: setup also so I wont be able to customer link to that number.  Frown  I'd have to customer link to a mobile (my very last resort due to cost). 


coffeebaron's suggestion is the best solution, are you sure it's 4 days? I've had a number on WxC setup in 10 minutes.

You'd be best to go through a dealer who can push it through for you quicker.

freitasm
BDFL - Memuneh
68445 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #312768 30-Mar-2010 10:48
Send private message

It's ten minutes from post.




 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure


freitasm
BDFL - Memuneh
68445 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

#312769 30-Mar-2010 10:49
Send private message

Have extended to 15 minutes seeing some people have problems with puttig thoughts together in short bursts ;-P






 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure


maverick
3594 posts

Uber Geek

Trusted
WorldxChange

  #312773 30-Mar-2010 10:58
Send private message

Getting a VFX number setup is very easy and would not take long at all ... generally can be done in a day  if all details are there, the delay in the process is because it was a requirement for number porting that there is a standdown period to allow customers to change their mind etc, from there it is a min of 3 days , but pretty simple to get it custom linked if your in a rush.... Also the dealer guys Coffebaron / 3bit may be able to help




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

rattewisday

192 posts

Master Geek


  #312776 30-Mar-2010 11:08
Send private message

Ok I have signed up to VFX.. they say it should take two business days to get the WxC number active (is there any way I can speed this up?). I have setup my device so it is provisioned to WxC.. do I need to keep power cycling it until it registers? Once the WxC number is active I will request the number port and use Customer Link in the mean time. Thanks for helping everyone.

maverick
3594 posts

Uber Geek

Trusted
WorldxChange

  #312779 30-Mar-2010 11:26
Send private message

PM your details




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

maverick
3594 posts

Uber Geek

Trusted
WorldxChange

  #312813 30-Mar-2010 13:10
Send private message

Restart your device and you should be online wityh a few minutes, it will auto provision in the next hour or so but a restart will force it to do straight away




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




News »

Logitech introduce MX Anywhere 3
Posted 21-Sep-2020 21:17


Countdown unveils contactless shopping with new Scan&Go tech
Posted 21-Sep-2020 09:48


HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36


GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45


Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56


New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13


Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37


NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27


Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08


Sony launches three new native 4K SXRD home cinema projectors
Posted 9-Sep-2020 18:00


Catalyst Cloud brings Kubernetes-based open-source web hosting solution to market
Posted 9-Sep-2020 17:54


Verizon Connect eyes further growth in New Zealand
Posted 8-Sep-2020 09:26


PNY launches XLR8 gaming NVIDIA GeForce RTX 30 series powered by the all-new NVIDIA Ampere architecture
Posted 3-Sep-2020 16:39


NVIDIA delivers greatest-ever generational leap with GeForce RTX 30 Series GPUs
Posted 3-Sep-2020 16:17


Weta Digital advances visual effects and animation in the cloud with AWS
Posted 2-Sep-2020 17:09



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.