[TelstraClear] Anyone else having cable internet issues today 2010-04-06?

Forums › One NZ (including Farmside) › [TelstraClear] Anyone else having cable internet issues today 2010-04-06?

thoreau

28 posts

Geek

#59429 6-Apr-2010 08:15

Does anyone else have some major propblems on cable today? I am in wellington and many of the overseas websites do not seem to connect. Including google, and many others. The problem actually already started a day or two ago but now seems to include more sites than before.
I would appreciate if someone else in wellington could let me know if they can reach the likes of google.com and speedtest.net. Though video.google.com seems to work.

much appreciated

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BDFL - Memuneh
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#315199 6-Apr-2010 08:28

Interesting. It all seems to be working for me.

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#315202 6-Apr-2010 08:32

Actually... Just tried cnn.com, slashdot.com, facebook.com and some others. CNN didn't return anything. Slashdot returned only some of the content as well as Facebook.

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thoreau

28 posts

Geek

#315206 6-Apr-2010 08:39

Thanks for the response.

Slashdot is dead here as well. Same as derspiegel.de (presumably hosted ion Germany)
I am in Kilbirnie btw, CNN does work for me, and since google works for you it seems a bit random..

Looks like I will spend the next hour trying to get through to customer service...

chriswnz

3 posts

Wannabe Geek

#315209 6-Apr-2010 08:41

Yep Telstra Cable web access problems all over the place.

Example www.engadget.com

Google seems ok.

Feels to me like the infamous transparent proxy getting in the way again.

Have also checked the sites from an ICONZ connection which works fine.

Chris

soleil24

124 posts

Master Geek
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#315210 6-Apr-2010 08:48

Hi all

Same here (since late last night).

IE returns "page not found" on most "overseas" sites. FF shows the page title in the tab but just an empty, blank page. Maybe the empty window is someone mis-understanding "transparent proxy"

Seriously, probably cache problems (TCL's) as obscure overseas sites (that would never be cached) do seem to work.

Telstraclear's service status page shows no known faults

About to phone & let them know...

...will advise response if no-one else has had an answer

IG

nelly

12 posts

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#315215 6-Apr-2010 08:56

Yes, having the same problem here from my TelstraClear connection.

Trying to get through to them on the phone but keep getting cut off... has anyone had a response?

Edited to add: I'm also in Wellington.

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#315219 6-Apr-2010 09:00

From a comment in another discussion it seems it's all back ok again. CNN and Slashdot both returned full content and styling now.

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nelly

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#315221 6-Apr-2010 09:01

Ha yeah it just came right :)

soleil24

124 posts

Master Geek
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#315231 6-Apr-2010 09:22

Seems to be sorted.

Volume of calls to the helpdesk or does TC monitor Geekzone to be made aware of network faults ? ;)

mindoka

62 posts

Master Geek

#315444 6-Apr-2010 18:33

chriswnz: Yep Telstra Cable web access problems all over the place.

Feels to me like the infamous transparent proxy getting in the way again.

Chris

anyone with some details of the cache-setup they use? i noticed it when i became the customer a year ago. and was somewhat surprised to see someone still deploys those.

like, i'm still a bit uncertain is it on all web traffic or on selected sites? i'd expect on all, but sometimes it almost looks as if it's not. but then again i have not really looked beyond the gut feeling.

having built couple of incarnations of carrier level cache's myself, tho not in recent years but early 2000, i learned pretty fast (well, more my employer did learn) the cost for bandwidth is far less than the cost to manage one in multi GE traffic loads. i know the bandwidth cost structure is different here, and the overall speeds too, not to mention traffic profile is all different to the rest of the planet. so maybe it's still worth...

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#315464 6-Apr-2010 19:00

Not only TelstraClear, but Slingshot, Vodafone and Telecom all use transparent proxies in New Zealand.

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mindoka

62 posts

Master Geek

#315521 6-Apr-2010 21:37

right. well, once the price competition, ADSL2+ rollout and especially possible VDSL2 rollout (or GPON) proceeds i'm fairly sure that'll change.

unless the cost of consumer broadband is kept artificially on high level to discourage using the technological advantages in speed.

unless ofcourse, nz becomes another china... =)

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#315933 7-Apr-2010 21:53

Yes, I got confirmation from TelstraClear that there was an issue with one of their proxies, resolved about 9am - that's why some access was still working.

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sammcj

75 posts

Master Geek

#316024 8-Apr-2010 07:51

I'm so damn sick of Telstra / Paradise.
I have the 'save PHP' problem a lot.

I've logged a support call with them and they're pretending not to know anything about it and keep sending me messages like:

"Hello Sam,

Can you advise if http://www.php.net/docs.php appears as an attachment?

If you have any further queries"

... without actually listening to me saying its the transparent proxy and that the error is at random.

-----

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#316099 8-Apr-2010 10:49

sammcj: I'm so damn sick of Telstra / Paradise.
I have the 'save PHP' problem a lot.

There's a topic for this "Save problem" now here.

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