[WXC/VFX] Xnet Down 2010-04-06

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Xnet Down 2010-04-06

coffeebaron

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#59546 6-Apr-2010 17:20

Anyone else lost their connection?

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#315402 6-Apr-2010 17:24

Yup, Internet and vfx lines down here in Whangarei.
Coming to you from my iPhone :)

Opinions are my own and not the views of my employer.

maverick

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#315404 6-Apr-2010 17:24

Telcom appear to have an issue at present which is effecting our DSL handover links, Everything from our side is online but all DSL and FTTH connections are not being handed over even though tunnels are still up.

Being worked on at present... we do not have any info from Telecom on the issue at this time.

VFX customers using Xnet dsl will be effected as the issue appears to be only effecting our handover links.

Note- This is not effecting normal Toll services.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

kyhwana2

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#315405 6-Apr-2010 17:24

Yup, me and everyone else on xnet on IRC pinged out at the same time..
Apparently they're having problems finding someone at telecom who knows what day it is.. ;)

MattHNZ

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#315408 6-Apr-2010 17:27

Yup, down here in auckland too..
Help desk lines are down. :-(

aw

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#315409 6-Apr-2010 17:28

Can confirm Xnet internally looks to be ok- my DSL is down at the home office, but North Shore schools that connect to Xnet via Vector (bypassing Telecom) all appear to be up without problems.

edit: I can call one of these school's PABX units which is on Xnet DVX and it answers as normal. I'd say the helpdesk line is overloaded at the moment!

coffeebaron

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#315416 6-Apr-2010 17:40

maverick: Telcom appear to have an issue at present which is effecting our DSL handover links, Everything from our side is online but all DSL and FTTH connections are not being handed over even though tunnels are still up.

Being worked on at present... we do not have any info from Telecom on the issue at this time.

VFX customers using Xnet dsl will be effected as the issue appears to be only effecting our handover links.

Note- This is not effecting normal Toll services.

Thanks for the info.

Rural IT and Broadband support.

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

NZCoderGuy

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#315420 6-Apr-2010 17:55

VFX user here in northern Wellington affected also. Another iPhone user too. These outages are annoying

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maverick

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#315433 6-Apr-2010 18:21

Update: Still no ETR, issue is with Telecom and no root cause explaination at this stage.

Effected delivered services are

Xnet DSL
Xnet FTTH

***Note*** WxC systems and network is all online and issue relates to service delivery of these 2 services only.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

aw

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#315437 6-Apr-2010 18:24

The DVX over fibre number mentioned earlier is performing normally, but dialling my own VFX number from my Telecom landline gets the "no such destination" four-pip beep pattern. Calling from Vodafone gets the message "The number you have called is not currently active, or is invalid".

I find this werid given that I can call my client's 099502XXX DVX number from the same Telecom landline or Vodafone mobile without issue... shouldn't incoming calls to my 099503XXX VFX be going to voicemail or call-forward-unavailable, or an overload message, or anything other than "invalid number"?

aw

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#315446 6-Apr-2010 18:37

Ah, it seems to be back up :)

... just curious though, how did it manage to kill off VFX (the invalid number messages above) and apparently also your helpdesk, while DVX happily stayed up without issue?

k14

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#315450 6-Apr-2010 18:42

Gotta love neighbours with unsecured networks :)

sbiddle

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#315451 6-Apr-2010 18:42

I haven't noticed any issues with either VFX or DVX lines here at home. Both incoming and outgoing have been working fine.

maverick

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#315454 6-Apr-2010 18:47

aw: The DVX over fibre number mentioned earlier is performing normally, but dialling my own VFX number from my Telecom landline gets the "no such destination" four-pip beep pattern. Calling from Vodafone gets the message "The number you have called is not currently active, or is invalid".

I find this werid given that I can call my client's 099502XXX DVX number from the same Telecom landline or Vodafone mobile without issue... shouldn't incoming calls to my 099503XXX VFX be going to voicemail or call-forward-unavailable, or an overload message, or anything other than "invalid number"?

Yes they should, this was working for my VFX number when my DSL went offline, send me your details A and BParty and what time the number was called and I will take a look.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

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#315455 6-Apr-2010 18:50

Issue started resolving at approx 18:25, Issue relates to the handover links for these 2 services (UBA / DSL and FTTH)... We are still investigating along with Telecom the root cause.

We apologise for this outage and the inconvenience caused by it.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

RedJungle

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#315489 6-Apr-2010 20:32

Thanks for keeping us in the loop maverick, it's much appreciated.

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