[TelstraClear] Plan change - is this correct?

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geekiegeek

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#60093 19-Apr-2010 12:59

Just had a call from TCL to offer a move from Lightspeed 80 up to Warpspeed 120 and the guy on the phone reckons that as I have already gone over my 80GB usage this moth I will get another 120GB by changing plan - so a total of 200 GB - and that I will only pay the difference between the plans - $80 - plus my already incurred overage. This basically gives me my first 80GB free right?

He also said that I can change plans once per month so by my understanding I could change back to Lightspee 80 next month and then the month after that use my 80GB and upgrade to warpseed wwhich will again give me a free 80 - I could then just keep doing this every 2 months.

Have I got this right or is the TCL guy not explaining it properly?

sbiddle

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#320213 19-Apr-2010 13:07

He's right - if you change plans part way through a billing cycle your usage meter will be reset so you get the full cap of the next plan up but only pay a part months usage for it.

You will start the next month with the higher plan but can downgrade during the month.

geekiegeek

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#320214 19-Apr-2010 13:10

so if next month I was to use the full120 Gb and then downgrade to 80Gb plan would the same thing happen - i.e. pay for the more expensive of the two plans but get the usage of both for the month?

sbiddle

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#320215 19-Apr-2010 13:16

I believe so.

Somebody posted on here a year or so ago about some billing related issue related to this but I can't recall exactly what it was. He was exploiting this every month to get extra data but from memory was finding some months he was getting charged incorrectly.

geekiegeek

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#320217 19-Apr-2010 13:17

not to worry - seems there is no capacity in my area. I wouldnt have thought there were that many people on Warpspeed.

I would have expected them to have checked that before ringing to offer it.

amanzi

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#320239 19-Apr-2010 14:27

Yeah, that's right. I've changed plans several times before and the way you've described it is exactly how it works. The only downside is that your bill will be pretty confusing as you pay in advance for your plan. So if you switch to a bigger plan during the month they will charge you for 1.5 months on your next bill, and then credit you for the 0.5 months on the previous plan. (at least I think that's how it works) It's quite difficult to keep track of.

fab

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#320246 19-Apr-2010 14:43

You know I've always wondered about my TC "package deal" and this post prompted me to check it.
I'm on Lightspeed 20gig plan, which by itself is $79.95. I've also got a phone line, which by itself is $36.95. These two added together equals $116.90.

However by getting the "package" as I have, I pay $116.90.
Huh? Apparantly this "great value package" is no cheaper than getting the items seperately?

Am I missing something here? Where is the value...

Samsung

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amanzi

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#320252 19-Apr-2010 14:55

Interesting - no savings at all! You only really save money if you get the TV service too.

soleil24

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#320307 19-Apr-2010 16:43

fab: You know I've always wondered about my TC "package deal" and this post prompted me to check it.
I'm on Lightspeed 20gig plan, which by itself is $79.95. I've also got a phone line, which by itself is $36.95. These two added together equals $116.90.

However by getting the "package" as I have, I pay $116.90.
Huh? Apparantly this "great value package" is no cheaper than getting the items seperately?

Am I missing something here? Where is the value...

We were lucky enough (?) to be selected by Statisitcs NZ for their "household economic survey" and I found myself explaining this same "great value" package to their enumerator (if that's what they are called) the other week. Even right down to the "huh? where's the deal?" when i realized !!

Really should pay more attention to household bills...

IG

soleil24

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#320310 19-Apr-2010 16:50

geekiegeek: not to worry - seems there is no capacity in my area. I wouldnt have thought there were that many people on Warpspeed.

I would have expected them to have checked that before ringing to offer it.

Same problem identifed here a couple of weeks back. Although that customer had the audacity to actually ask for an advertised service rather than have it "sold" to him

Responses appear to suggest that it's not lack of capacity as such, simply that nobody wants it so it just isn't being delivered...I think?

IG