[TelstraClear] Cable modem rebooting itself

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Cable modem rebooting itself

alpha2

67 posts

Master Geek

#62062 28-May-2010 16:44

Hi all having a problem with my telstra cable modem restarting itself had it happen on tuesday 25 may at 4PM and again on thursday 27 may on tuesday i was browsing trade me and on thursday i was on my xbox im on cable in chch anyone have any ideas ?

muppet

2571 posts

Uber Geek

Trusted

#335852 28-May-2010 16:47

How hot is it? Is it well ventilated?

You'll be amazed at the number of problems that overheating equipment causes!

If it's nice and cool and still rebooting on a regular basis, you should probably go through that soul sapping experience that is calling the TelstraClear Helpdesk.

Audiophiles are such twits! They buy such pointless stuff: Gold plated cables, $2000 power cords. Idiots.

OOOHHHH HYPERFIBRE!

alpha2

67 posts

Master Geek

#335855 28-May-2010 16:57

yip all cool and vented checked that ill ring the non-help desk and have a go doubt they will help anyone know reasons for this happening ? lol just rung telstra and got an automated message about severe weather causing problems wonder if its that

chiefie

I iz your trusted friend
5877 posts

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Retired Mod

Trusted

Lifetime subscriber

#335857 28-May-2010 17:08

TCL did say they're doing maintenance. At least from my digital STB, it has message saying when the maintenance is happening. I think it is part of their DOCSIS 3.0 upgrade. Did you check their network status site?

(Just had a quick look at http://www.telstraclear.co.nz/customer-zone/service-information/ and as usual, nothing shown, but I certainly did get notification on our digital STB messagebox)

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alpha2

67 posts

Master Geek

#335861 28-May-2010 17:14

dont think its that since it happened on tues 4pm and thursday around 11pm

alpha2

67 posts

Master Geek

#337118 1-Jun-2010 18:07

Hi all back with an update yeah things are going really bad for my connection problems left right and centre timeouts, loss of service the works i happened to stumble across a way to check my modems logs and my gosh what a mess.What i guess im asking is does anyone know what the errors in the logs mean if so i can post them up