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Forums › One NZ (including Farmside) › [TelstraClear] Is cable-modem service down in Christchurch? [2010-06-04]
sleemanj

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#62344 4-Jun-2010 13:16
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Is it just me, or is anybody else in chch got no cable at the moment. cable modem gets as far as online light blinkin. Since roughly 1230.




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bcourtney
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  #338285 4-Jun-2010 13:27
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http://twitter.com/telstraclearnz/status/15379927357



magu
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  #338286 4-Jun-2010 13:27
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From TelstraClear's Twitter:




"Roads? Where we're going, we don't need roads." - Doc Emmet Brown

ariosto
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  #338287 4-Jun-2010 13:27
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http://twitter.com/telstraclearnz/status/15379927357

Yep, there's a known issue. 

"We have an area wide Christchurch cable issue under investigation... Degraded service since midday. ^NOC"




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sleemanj

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  #338288 4-Jun-2010 13:32
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I guess I'm not hip and trendy enough, I only checked the service status page, which said no issues.




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magu
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  #338289 4-Jun-2010 13:33
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sleemanj: I guess I'm not hip and trendy enough, I only checked the service status page, which said no issues.



It's usually the last place they update, unfortunately. 




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Behodar
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  #338327 4-Jun-2010 15:13
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Magu, you're implying that the status page is eventually updated. You might want to rephrase that ;)

 
 
 
 

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  #338328 4-Jun-2010 15:15
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magu:
sleemanj: I guess I'm not hip and trendy enough, I only checked the service status page, which said no issues.



It's usually the last place they DON'T update, unfortunately. 


EDIT: Sorry, it seems I was leading people into thinking there's still hope for TCL. My bad. 




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  #338329 4-Jun-2010 15:16
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No, they do update it.. usually 24hrs after the event :)




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freitasm
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  #338349 4-Jun-2010 17:44
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sleemanj: I guess I'm not hip and trendy enough, I only checked the service status page, which said no issues.



After many repeated complaints, the NOC team has a presence in the @telstraclearnz Twitter account. They also told me they were going to improve the Status Page updates... Things are changing.




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anatoki
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  #338546 5-Jun-2010 15:04
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freitasm:
sleemanj: I guess I'm not hip and trendy enough, I only checked the service status page, which said no issues.



They also told me they were going to improve the Status Page updates... Things are changing.



That was the story when I worked there, over a year ago now.

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