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Talkiet

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#62416 6-Jun-2010 18:58
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I just had a door to door sales rep for TCL turn up and he politely spoke about TCLs options for a few minutes before I had to stop him...

The ridiculous and inaccurate information he was giving me (and presumably everyone else in the area) borders on worthy complaining in writing about.

- Claimed that Telecom has artificial speed throttles in the exchange - he wrote down "256k" on the paper he was using to illustrate the network.
- Claimed that performance from TCL gear in an exchange 2.6km away would be much better than my Telecom performance from a cabinet 400 metres away.

I heard him out because I wanted to find out if he was actually talking about TCLs cable network being extended to where I live, but he was only talking about TCL ADSL from exchanges.

After it became clear it was only an ADSL sales call, I let him in on the fact that I am a Telecom employee and have intimate and detailed knowledge of the ADSL network and the performance characteristics of it - at which point he apologised and said he had only been on the job for 2 days.

The problem is he's possibly going to go and give the same wildly inaccurate information to everyone else in my street.

Does anyone know who in TCL I could inform about this unbelievably inaccurate sales call, or is there a TCL rep moniitoring here that would like to know more details?

Or, is making factual misrepresentations about a competitors network ok if it's Telecom you are talking about?

Cheers - N




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Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


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freitasm
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  #338838 6-Jun-2010 19:03
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These links are referral codes

 

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Talkiet

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  #338840 6-Jun-2010 19:23
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freitasm: Is this the same case? http://www.geekzone.co.nz/forums.asp?forumid=44&topicid=38213



Sounds like precisely the same script (what are you paying now, what's your GB allowance etc) but we're not in a cable coverage area (South New Brighton in Chch) and he was definitely talking about ADSL.

Everything else sounds the same though.

It would appear they give their ADSL sales coverage areas the same script as the cable coverage areas - unfortunately TCL ADSL will almost never be better than Telecom (or anyone that uses UBS provided services from another retail ISP) when they are door-knocking in cabinet coverage areas.

Really dodgy. In fact the stuff he said was so plainly and provably wrong I'm surprised it's in their script.

And I believe it is in the script - the guy admitted he knew nothing about the technology and didn't understand what the cabinets were.

Cheers - N




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Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


 
 
 
 


sbiddle
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  #338846 6-Jun-2010 19:43
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FWIW TCL also don't supply ULL access to any customers who are or will be cabinetised. All services for such customers will be UBS or UBA/EUBA when they start offering services.

Ragnor
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  #338848 6-Jun-2010 19:51
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I've heard some shockers from Vodafone, Orcon, Sky reps in the last few years.

Ridiculous claims are par for the course with any door to door salesman imo.

nate
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#338865 6-Jun-2010 20:45
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Talkiet: After it became clear it was only an ADSL sales call, I let him in on the fact that I am a Telecom employee and have intimate and detailed knowledge of the ADSL network and the performance characteristics of it - at which point he apologised and said he had only been on the job for 2 days.


This encounter must be the IT equivalent of this (read the description if you didn't see it in the news some months ago).

riahon
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  #338869 6-Jun-2010 20:54
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I bet as part of his introduction from now on will be "Do you work for Telecom?"

Talkiet

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  #339320 8-Jun-2010 11:48
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nate:
Talkiet: After it became clear it was only an ADSL sales call, I let him in on the fact that I am a Telecom employee and have intimate and detailed knowledge of the ADSL network and the performance characteristics of it - at which point he apologised and said he had only been on the job for 2 days.


This encounter must be the IT equivalent of this (read the description if you didn't see it in the news some months ago).


Are you saying I wear a dress???

:-)

Cheers  - N




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Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


 
 
 
 


nate
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#339338 8-Jun-2010 12:45
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Talkiet:Are you saying I wear a dress???


What you do in your own time is up to you.  If you do wear a dress, I suggest chatting to NealR, you could keep each other in drag company Cool

meesham
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  #341937 15-Jun-2010 14:59
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I had them knock on my door on Thursday, I work from home and was busy at the time so I put them off until this morning. I read up on people's experiences here and researched their plans, I'm currently with Telecom for phone line (which I only use for ADSL) and their business broadband product. The deal I ended up getting was the 50GB broadband plan and the TV package with Saturn Extra for the same as what I'm getting at the moment with Telecom - with free installation, no minimum contract for internet or TV and the first month free. I'm going to keep my Telecom ADSL for a month just to make sure I don't have any problems, people's reports of 1 hour wait times on their help line concerns me - if I do I'll just cancel the service.

itxtme
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  #342003 15-Jun-2010 16:48
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meesham: I had them knock on my door on Thursday, I work from home and was busy at the time so I put them off until this morning. I read up on people's experiences here and researched their plans, I'm currently with Telecom for phone line (which I only use for ADSL) and their business broadband product. The deal I ended up getting was the 50GB broadband plan and the TV package with Saturn Extra for the same as what I'm getting at the moment with Telecom - with free installation, no minimum contract for internet or TV and the first month free. I'm going to keep my Telecom ADSL for a month just to make sure I don't have any problems, people's reports of 1 hour wait times on their help line concerns me - if I do I'll just cancel the service.


 

I take it you are in Wellington or Christchurch with their cable network??  If so you will find the Internet fantastic!!

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