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Topic # 64623 19-Jul-2010 08:54
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I tried i to buy a Linksys WAG310G for a VFX line (no more cable at my new address) as one of the supported devices but was told by several retailers that its discontinued and there won't be a Linksys device replacing it.

I am wondering if this is the reason why Xnet now has OpenVFX for non supported devices. If that is the case though it would actuallly be nice if they could extend full support to such devices given its currently not really possible to buy a wifi all in one device.

cheers







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  Reply # 353454 19-Jul-2010 15:38
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Personal opinion as an electronic engineer, putting your eggs into one basket is not good. Gets too hot. I would recommend the WRP400 plus a good quality modem.

At the moment there are extremely long lead times for electronic components, some (like Texas Instruments, used in high end products) quote lead times of 24 weeks (having that problem with a product I'm designing). It is all driven by the global "recession" and cost cutting. So it is taking a long time to get components to manufacture products for a small market and slow moving product - there will be delays in supply and shorter lead times on fast moving product for cash flow.

Good theory, perhaps WxC did open up to unofficial devices in response to the shortages.

OpenVFX is an opportunity for VFX to see what brands/models the customers want to use, and I'm sure they will consider approving the most popular ones. Another theory, are they letting the customers do the research/debugging for them? (Nothing wrong with that.)




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  Reply # 364911 8-Aug-2010 08:12
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What's a good recommended modem? Any news about these Cisco devices we were meant to be expecting?

 
 
 
 


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  Reply # 364914 8-Aug-2010 08:46
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Hatch: What's a good recommended modem? Any news about these Cisco devices we were meant to be expecting?


Yes there is , posted a little while ago these where now available

http://www.xnet.co.nz/vfx/hardware.shtml




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  Reply # 364915 8-Aug-2010 08:47
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The Cisco SRP527 (ADSL2+) and SRP521 (no modem) are the new replacements.

I've had a SRP521 for a month or so now testing it and rate it as probably the best router I've ever used.


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  Reply # 364923 8-Aug-2010 09:21
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thoreau: I tried i to buy a Linksys WAG310G for a VFX line (no more cable at my new address) as one of the supported devices but was told by several retailers that its discontinued and there won't be a Linksys device replacing it.

I am wondering if this is the reason why Xnet now has OpenVFX for non supported devices. If that is the case though it would actuallly be nice if they could extend full support to such devices given its currently not really possible to buy a wifi all in one device.

cheers




Nice theory Laughing but sorry not the reason. The model isn't actually discontinued it's just that Cisco are not making the SKU for Aus / NZ any more, they are for Europe but sorry not for us, this was a Cisco decision we were always working with them on the new devices SRP5xx series and have been for quite some time, we were hoping to have this series fully on stream with the wholesalers and retail chains before stock become scarce, so some of the retailers actually aren't the best people to know.  


As for full support on Open VFX devices, this is really not a practical option at all, VOIP is a specialized product and one of the reasons WxC has chosen the model we have is because of the support requirements around our customers, when we  control the device we have good deployments and good user experience, customer support calls are minimal and easily fixed.  Now if we opened the support lines to fully support any device then we would have long delays on the support lines as my tech support guys would spend a long time with a lot of customers because and sorry to be rude here they don't really know what they are doing I will stress that some are pretty good but some a lot are not, so if we did do this my tech support teams would have to try and work issues out on a boxs we have never seen or heard off, this would have a huge impact on how much time the support guys will be on the phone and then lead to huge waiting times, we do not want that and neither do our customers, should this be our responsibility to support a box we have never seen or touched ?,

WxC has always positioned ourselves to be the VOIP PSTN replacement provider when you want a controlled experiences which we do pretty well and the only ones that have really adopted this model we believe that the quality of the user experience is paramount and not just the ability to make cheap calls, every thing generally just works the same ring tones the same user experience as the PSTN etc, we fully support the approved devices and customers to achieve this ,the others generally haven't really been interested in achieving the same standards.

The Industry is heading down the VOIP world, even Telecom have to have customers moved to it, think of the mess going forward if every device out there, rings differently the rings tone sound different, you may think this is minor but think about from your Mother or Fathers or Grandparents point of view it can get really confusing.

It was actually really funny to see a person (sbiddle) who didn't even work in the industry at the time take the time to write and publish for the community the config standards for NZ on a major series of VOIP equipment provider where the VOIP providers will not, apart from ourselves the rest seem to be happy to let their services be a what ever it is it is service, we believe doing this detracts form a major infrastructure service, so our recommendations has always been to use  a certified device so we can control that experience and deal with any issues, bring devices along that we have no knowledge off whilst allowed is to much of an impact on support lines to be practical so we have to pass this back to customer, if you want to bring your own device no problem but you need to be able to support it yourself, we will do the basics with you but that's it for now....Lucky there are places like Geekzone where some pretty knowledgeable people hang out and can assist for this Wink


Haven't done this Soapbox speech for a while but probably a good time to do it again.





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  Reply # 364947 8-Aug-2010 11:37
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Oh thanks, didn't actually know the Cisco devices were already certified and ready to go.
Wow look good, but a tad expensive $400!

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  Reply # 365648 9-Aug-2010 21:43
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Hatch: What's a good recommended modem? Any news about these Cisco devices we were meant to be expecting?


Draytek Vigor 120. Best thing? It does proper PPPoA to PPPoE passthrough - opening up your world to a whole range of much better routers. Downside? You'll need an extra box (or two if you need a separate ATA adapter).

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