Slow Internet with Vodafone on Ultimate 30GB Broadband

Forums › Vodafone New Zealand › Slow Internet with Vodafone on Ultimate 30GB Broadband

Brandonrnz

364 posts

Ultimate Geek
+1 received by user: 12

Topic # 65280 1-Aug-2010 17:38

I have recently changed my internet over to Vodafone from Telecom, The internet was working sweet as for a few days now its super slow, even trade me takes ages to load, its ungodly slow at night, I don't think its anything on my end since i get 6.5mbits no matter what time of the day it is. I have also found that a lot of images on websites won't load when it suddenly goes slow using the Vodafone Complete modem, using my old Siemens Speed-stream makes the internet feel a lot faster but Its still hit and miss using most websites, i can still download things like itunes from apple at 800kBps so is vodafone having some issues?

Here are the stats from my modem...

Status:
//
Connected

ModulationType:
//
G.DMT

Upstream Downstream

CurrRate(kbps)

//
896

//
7616

MaxRate(kbps)

//
1180

//
9376

NoiseMargin(dB)

//
16.0

//
16.4

Attenuation(dB)

//
30.0

//
16.0

Power(dBm)

//
12.1

//
19.8

1 | 2 | 3

364 posts

Ultimate Geek
+1 received by user: 12

Reply # 361114 1-Aug-2010 17:42

Just to quickly add to that post...
Steam took over 3hrs to update, and it can't even Log In, it just waits and the internet does nothing.

johnr

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 361120 1-Aug-2010 17:49

The best thing you could do is call the fixed line help desk get a ticket logged (take note of ticket number)

Thanks John

profrink

234 posts

Master Geek
+1 received by user: 39

Reply # 361160 1-Aug-2010 19:29

brandonruscoe: Just to quickly add to that post...
Steam took over 3hrs to update, and it can't even Log In, it just waits and the internet does nothing.

Looks as though they are having problems with international traffic via Sydney again.

Speedtest.net to Sydney and see what happens. I get 400ms or so then it times out.

Pretty much having the exact same problems as yourself, just switched everything over a few days ago and it was great Thursday/Friday now terrible. Many similar posts over on the Voda Forum.

Brandonrnz

364 posts

Ultimate Geek
+1 received by user: 12

Reply # 361213 1-Aug-2010 21:51

profrink:
brandonruscoe: Just to quickly add to that post...
Steam took over 3hrs to update, and it can't even Log In, it just waits and the internet does nothing.

Looks as though they are having problems with international traffic via Sydney again.

Speedtest.net to Sydney and see what happens. I get 400ms or so then it times out.

Pretty much having the exact same problems as yourself, just switched everything over a few days ago and it was great Thursday/Friday now terrible. Many similar posts over on the Voda Forum.

Lol check out this speed test I did to sydney... 10106ms to Sydney WTF O_o
http://www.flickr.com/photos/macman2256/4849043814/

jpolapop

14 posts

Geek

Reply # 361839 2-Aug-2010 19:24

I've just switched to Vodafone too, and have begun to experience the same thing.

I only hope it's going to be a very short temporary issue.

Speed test stats to Sydney:
3.65Mb/s download
0.08Mb/s upload
4010 ms ping

Brandonrnz

364 posts

Ultimate Geek
+1 received by user: 12

Reply # 361860 2-Aug-2010 19:49

@jpolapop Its nice to know its not just me having the issue. I think there is a major issue somewhere in Vodafone but they won't tell us what it is or when it will be fixed. The first 2 days I was on Vodafone the speed was excellent but now... I really hope they can get it fixed ASAP

jpolapop

14 posts

Geek

Reply # 361887 2-Aug-2010 20:30

Me too, FYI I've logged a question with Vodafone as a personal customer, I think you should too if not already.

Out of interest I did a speed test check just to the Auckland server and it gave me 2898ms really poor given I'm in Auckland, however, 5min later got 48ms.

Although I've had success with speedtest often the download test doesn't complete although it goes up to 9-13 Mb/s but then gradually and slowly declines then errors, I've not seen this before but happened from the time I got the new account.

Note sure what this all means, but do you use Vodafone's modem or your own modem? I used their modem initially but it wasn't granular enough for me i.e. configuration as with my Linksys router and I also use a separate wireless router. Works fine, however I may just go back to that to see if it makes any difference, although if someone comes back soon enough and says it's definitely Vodafone I'll stick with the current setup (though easy to change)

JP

Brandonrnz

364 posts

Ultimate Geek
+1 received by user: 12

Reply # 361894 2-Aug-2010 20:37

@jpolapop I am currently using the Vodafone Complete modem, i was using my Siemens Speedstream that I got a few years back and there is no difference in speed or ping. Im pretty sure it's something in Vodafone I have looked at Vodafones Twitter and seen quite a few people asking about it.

johnr

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

Reply # 361895 2-Aug-2010 20:37

I can confirm changes are coming in the next 24 to 48 hours

Brandonrnz

364 posts

Ultimate Geek
+1 received by user: 12

Reply # 361898 2-Aug-2010 20:38

@johnr Good to hear Guys. Looking forward to it.

throbb

489 posts

Ultimate Geek
+1 received by user: 107

Reply # 361915 2-Aug-2010 21:15

Having the same problems since friday. Cant connect to Steam during peak hours, unable to connect friday night until this morning, cant connect again this evening.

rassnor

27 posts

Geek

Reply # 361922 2-Aug-2010 21:24

Same with me, problems logging into steam since Friday, weird internet speeds come and go. I had thought it was a isolated issue with steam. Good to know a fix is coming.

r0bbie

196 posts

Master Geek

Reply # 362220 3-Aug-2010 11:35

johnr: I can confirm changes are coming in the next 24 to 48 hours

John can I ask what changes are coming?

kyhwana2

2443 posts

Uber Geek
+1 received by user: 145

Reply # 362250 3-Aug-2010 11:58

johnr: I can confirm changes are coming in the next 24 to 48 hours

Was that "change" the _announcement_ that you guys will be offering some form of naked DSL (probably on the red network only) next week?

Surago

6 posts

Wannabe Geek

Reply # 362566 3-Aug-2010 18:35

rassnor: Same with me, problems logging into steam since Friday, weird internet speeds come and go. I had thought it was a isolated issue with steam. Good to know a fix is coming.

1 | 2 | 3