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SalmonSalami

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#6566 5-Feb-2006 01:10
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I purchased a V3x from Noel Leeming on Thursday and decided to upgrade my firmware to the unbranded Nordic Retail version (NORDIC RETAIL - 85.97.70R_LP0039) however I didn't really consider that this would deny me full access to all the Vodafone Live services. It simply says that my handset does not support everything (when it worked just fine under my old NZ firmware).

It's a bit of a long shot, since the phone is so new in New Zealand, but has anyone got the NZ firmware so I can go back? Or alternatively, does anyone have any ideas on how to get VF Live working under the new firmware (which would be preferable because this firmware does seem much faster).

- Jason

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freitasm
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#27838 5-Feb-2006 08:38
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Welcome to Geekzone... You might want to look for muppet in the User List and see if he can help.





 

 

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johnr
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#27843 5-Feb-2006 09:46
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Muppet does not support Motorola handsets and you have also voided your handset warrenty

 
 
 
 


SalmonSalami

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  #27847 5-Feb-2006 11:00
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I know 99% of the time the mobilefonerepair.com just attribute a faulty phone to "Impact Damage". So to me, the warranty is worthless.

[rant]I had a couple dead pixels in my SE T610 and they said it was because of impact damage and I was to pay $140 to get it fixed or $50 to get it back. I paid the $50, bought a replacement LCD for $30 and installed it myself in 15 mins. I cannot see how they came to a figure of $140 to repair something that probably should be covered under warranty and the so called $50 inspection fee is exorbitant.[/rant]

johnr
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#27848 5-Feb-2006 13:45
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SalmonSalami you know nothing about MFR and how they work as a business not a charity

$140 easy remeber they have to pay staff wages power bills ACC levies holiday pay and buy very costly test hardware. I can tell you have never ran a business before and think everything comes for free.

And they don't make things up out of thin air they take the phones apart and inspect every single handset under very powerful magnafiying glasses.


SalmonSalami

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  #27851 5-Feb-2006 15:10
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johnr: SalmonSalami you know nothing about MFR and how they work as a business not a charity

$140 easy remeber they have to pay staff wages power bills ACC levies holiday pay and buy very costly test hardware. I can tell you have never ran a business before and think everything comes for free.

And they don't make things up out of thin air they take the phones apart and inspect every single handset under very powerful magnafiying glasses.


Considering $140 is over 40% of the price I paid for the phone (that I also bought NZ new). $140 for 15 minutes worth of overheads and labour and parts (considering MFR get half of their parts for free from people who choose not to pay $50 to get their phones back)... Again, I fail to see how a fee of $140 can be justified. It was not like MFR had to try to identify what the problem was, it was completely obvious what required fixing. Perhaps for another job, a $50 inspection fee or $140 repair fee would have been justified.

To say I know nothing about MFR is, well, unjustified considering I send many many phones to MFR (I am a retailer in the area that happens to deal with many customers that are not satisfied with the fees charged by MFR). I know what is involved in running a business with high overheads, but I still fail to see how MFR can justify some of the repair charges.

Don't get me wrong, this is not to say MFR do not do a good job, I just feel they should charge the inspection fee on a case by case basis and not charge the $50 to get the phone back for each and every phone that requires assessment, but perhaps only charge by the amount of labor, materials and overheads used.

Anyway. Sorry for completely taking my thread off-topic. Is anyone able to help me? I might just have to wait for the mymoto updates to come online and hope I can fix up my firmware issues. If anyone from MFR sees this, are you able to tell me if you have the NZ V3x firmware and if it still costs $15+GST to get it loaded?

[EDIT] johnr I have read in previous posts that you work for Vodafone. Do you know if Motorola would be able to help or even if you would be able to get a hold of the V3x VFNZ firmware? I do not mind paying to get this solved. Of course I can provide proof of purchase if required to prove that the phone was ordered through Brightpoint and purchased at Noel Leeming.

Zorril
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  #27852 5-Feb-2006 15:42
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Don't get me wrong, this is not to say MFR do not do a good job


They don't!

Lol..

We had a Sharp GX30 come back in with a smashed LCD and they quoted $560 for repairs... I think thats a tiny bit crazy! :P - Oh and before you jump to conclusions the repair was "Replace Screen and front cover upgrade software".

As for the poor guy with the V3X... What the hell were you thinking... You have voided your warranty... Cost yourself more money... And what do you get out of all of this... A bit of speed....

Motorola's are slow.... Who cares... V3X is a great phone. Bugger the speed of getting into the menus.

Good luck anyway getting it fixed :)

SalmonSalami

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  #27854 5-Feb-2006 15:53
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Heh, the phone works fine and it's unbranded now, just VF Live doesn't work as it should. It's just a little bit of an inconvenience, but I would have thought it would be in Vodafone's best interests to help me get VF Live going again so I can spend some money downloading stuff heh.

Anyway, after a bit of digging around, I found the files that I require to get VF Live working on the new firmware. If anyone is able to help me out with sourcing these files (and I have a cash incentive here too :P), I would be very grateful, otherwise I might try my hand with the German VF files and NZ settings and see if that works.

\a\WebSession
\a\FTR_GlobalState
\a\FTR_GlobalStateDefaults
\a\FTR_GlobalStateNVMSIM
\a\FTR_GlobalStateNVMSIMDefaults
\a\FTR_GlobalValue
\a\FTR_GlobalValueDefaults
\a\FTR_GlobalValueNVMSIM
\a\FTR_GlobalValueNVMSIMDefaults
\a\FTR_LocalState
\a\FTR_LocalStateDefaults
\a\FTR_LocalStateNVMSIM
\a\FTR_LocalStateNVMSIMDefaults
\a\FTR_LocalValue
\a\FTR_LocalValueDefaults
\a\FTR_LocalValueNVMSIM
\a\FTR_LocalValueNVMSIMDefaults
\a\FTR_Misc
\a\FTR_RecStrBlkActuals
\a\FTR_RecStrBlkDefaults
\a\GSM_Generic
\a\GSM_Gprs

 
 
 
 


johnr
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#27858 5-Feb-2006 17:55
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Why would it be in vodafone's best interest to get it working you purchased the handset and it was working and you go and mess it up.

Take it to MFR and advise look I messed up please flash the NZ firmware back on my handset

SalmonSalami

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  #27859 5-Feb-2006 18:08
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[EDIT] I think I'll refrain from saying something I may regret in future.

freitasm
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#27860 5-Feb-2006 18:17
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C'mon - say it... Or perhaps you should enter the comment in another thread if it's not exactly related to your original question?

Back on topic, the phones are sold in New Zealand with local customisations. Vodafone will "brand" phones distributed through their channels and will also (on the 3G phones) enable some DRM features that are unique to their network.

If the phones are modified, or acquired on the parallel market, then some features will not work, and Vodafone will not cover such modifications under warranty.

In this case, I think you did a good job finding what is needed to make it "Vodafonable". If you can find these files good hacking, otherwise MFR may be the exit plan...

Good luck.





 

 

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johnr
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#27861 5-Feb-2006 18:20
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Jason welcome to GZ hope you enjoy the site but I hope you have learnt a lesson

John

SalmonSalami

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#27863 5-Feb-2006 18:46
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I'm still willing to squeeze every ounce of speed out of my mobile. I like to tweak, but I was a little careless and missed a folder of files that I needed to backup. Perhaps if I get the NZ firmware loaded back on, I can back it up and really get into the modding and get the best of both worlds heh. Who provides the Vodafone branded firmware? Do you guys actually put the firmware on the phones or does Motorola do it or does Brightpoint do it? Also, 6 months down the track will new V3x's still have the same firmware as was on my phone or will they have an updated VF branded FW

johnr
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  #27865 5-Feb-2006 19:17
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Your asking questions I can't answer check with motorola

SalmonSalami

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  #27867 5-Feb-2006 20:20
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Can't answer because of confidentiality/sensitive information or because you don't know? I'll try calling Motorola on Tuesday.

johnr
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  #27870 5-Feb-2006 21:05
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I can't answer cause I don't know it would like predicting next weeks lotto numbers I would be amazed if motorola could answer your questions,


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