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Topic # 66290 16-Aug-2010 20:39
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Hi all,
looks like I might be moving apartments tomorrow/day after (short notice!).
I've got an xnet Fusion line, I assume I can't just plug my modem into the phone jack at the new place and have it work.
(It'll be on the same exchange/cabinet, im moving about 20 metres to another apartment building in the complex, so hopefully i'll have the same sync rate, as long as they haven't screwed up the wiring in that building)

I think I just need xnet via Chorus to just came and switch over the dslam on to the new address? (And hopefully not getting me lost in no ports left hell!)

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WorldxChange

  Reply # 368520 17-Aug-2010 08:57
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You will need to contact the help desk to get a job logged, you will not be able to just plug your modem into another location as it requires work by Chorus to move the cable pairs to the new location... you won't loose your conection on a cabinet if it's move.

Please phone into the support line asap




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  Reply # 368602 17-Aug-2010 12:00
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maverick: You will need to contact the help desk to get a job logged, you will not be able to just plug your modem into another location as it requires work by Chorus to move the cable pairs to the new location... you won't loose your conection on a cabinet if it's move.

Please phone into the support line asap


Cool, thanks maverik :)
I'll have to call them tomorrow morning, after i've got all my stuff moved in and I hopefully have time. x.x

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  Reply # 368883 17-Aug-2010 20:11
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It can take a few days to get the connection changed over, you should have called XNet already.




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  Reply # 369863 19-Aug-2010 15:49
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Niel: It can take a few days to get the connection changed over, you should have called XNet already.

Yeah, supposed to be done by friday 1-7pm.

I had about 24 hours notice and I was too busy packing/moving/working during the day, didn't have time to call them :|



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  Reply # 371177 22-Aug-2010 19:44
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Good news everyone! It was working and connected when I got home on friday night. Good work xnet! :)

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  Reply # 371309 23-Aug-2010 06:00
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Was there a cost involved?




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  Reply # 371324 23-Aug-2010 07:48
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Niel: Was there a cost involved?


Nope! (At least there hasn't been so far and I wasn't told there was one..)

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  Reply # 371993 24-Aug-2010 10:58
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Niel: Was there a cost involved?


There are no costs involved for changes of address. 

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