Me: Can't hear caller, Can speak -- Caller: Can't speak, Can hear me

Forums › Vodafone New Zealand › Me: Can't hear caller, Can speak -- Caller: Can't speak, Can hear me

technicaljoe

248 posts

Master Geek

# 68245 17-Sep-2010 13:57

Hi All,

I've got a HTC Magic from Vodafone and not rooted.

All a sudden as of this morning, I can't hear the caller but I can speak to the caller, and the caller can't speak to me, but can hear me... Has anyone experience anything like this before?

Your help would be greatly appreciated!

Thanks

Joseph

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2078 posts

Uber Geek

Subscriber

# 381283 17-Sep-2010 14:34

It certainly sounds rooted to me

(sorry, couldn't resist).

technicaljoe

248 posts

Master Geek

# 381287 17-Sep-2010 14:38

Thanks...

BigDave

115 posts

Master Geek

Trusted

Vodafone NZ

# 381289 17-Sep-2010 14:39

Hi TechnicalJoe,

I guess some standard troubleshooting, are you both in the same area?
Have you pulled the battery out of your phone to ensure something weird isnt happening with your device.

If you move to a different location does it improve/resolved?

Try your sim in another handset?

Otherwise it may be a cell site issue if you are both being served in the same general area.

My views are mine and don't necessarily reflect that of my employer.

graemeh

2078 posts

Uber Geek

Subscriber

# 381293 17-Sep-2010 14:47

technicaljoe: Thanks...

Oh you're most welcome.

To get back on topic though, are you talking about a cellular call or is it VOIP?

Could it be something as simple as the speaker in your phone has died?

technicaljoe

248 posts

Master Geek

# 381296 17-Sep-2010 14:52

Hi BigDave,

I think I just solved the mystery... The audio output bit on top is produce no sound at all. But if I plug the headset in, I could hear and talk through the headset...

Any idea what I should do from this point?

Surely a phone should last longer than a year... bought in Jul/Aug last year, just came out of the warranty... :(

Many thanks!

Joseph

technicaljoe

248 posts

Master Geek

# 381297 17-Sep-2010 14:56

graemeh: Yes, thanks for the hint, the speaker was the problem... But how could a speaker die??? I mean it's such a basic technology... In that case, is there anything can be done?

itxtme

1689 posts

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Subscriber

# 381302 17-Sep-2010 15:03

technicaljoe: graemeh: Yes, thanks for the hint, the speaker was the problem... But how could a speaker die??? I mean it's such a basic technology... In that case, is there anything can be done?

CGA all the way!! If you dont have extended warranty its your only choice of fighting!!

BigDave

115 posts

Master Geek

Trusted

Vodafone NZ

# 381304 17-Sep-2010 15:04

to be honest in most cases the contact to the speaker will have most likely broken off.

getting to that bit could be an issue though. I would typically go through the repair process and see how much it will cost to check that bit and fix it.

there may be 3rd partys able and willing to do this also but I dont have details for them.

not to run salt in to the wound but thats why I always buy Blackberry's (2yr warranty)

My views are mine and don't necessarily reflect that of my employer.

graemeh

2078 posts

Uber Geek

Subscriber

# 381305 17-Sep-2010 15:05

technicaljoe: graemeh: Yes, thanks for the hint, the speaker was the problem... But how could a speaker die??? I mean it's such a basic technology... In that case, is there anything can be done?

I'd take it back to the shop you bought it from and get a price for fixing it. Hopefully it's just a loose connection that is an easy fix. Also read up on the consumer guarantees act in case the repair is expensive (I'd classify anything over $50 as expensive and worth arguing over).

technicaljoe

248 posts

Master Geek

# 381308 17-Sep-2010 15:09

Actually, while I got all depressed... I forgot to mention that the speaker is not completely buggered...

I can play sound and I hear ringtone - I just can't hear people... Dead silence... Is there a switch I might have accidentally touch to cause the voice volume to be off?

graemeh

2078 posts

Uber Geek

Subscriber

# 381311 17-Sep-2010 15:12

technicaljoe: Actually, while I got all depressed... I forgot to mention that the speaker is not completely buggered...

I can play sound and I hear ringtone - I just can't hear people... Dead silence... Is there a switch I might have accidentally touch to cause the voice volume to be off?

Well that's different. It sounds more like a software problem. Try turning up the speaker volume, normally it's easiest to do this during a call. Most phones have a couple of buttons for volume up/down you can press.

I'd be surprised to hear you can turn it so low you can't hear it but the android software is a bit rough so it may well have a silly feature like this.

hairy1

2856 posts

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Lifetime subscriber

# 381316 17-Sep-2010 15:17

On my samsung Android the volume up / down has multiple functions. In speaker phone it will do the speaker phone volume. When playing music it does the media volume....

My views (except when I am looking out their windows) are not those of my employer.

technicaljoe

248 posts

Master Geek

# 381331 17-Sep-2010 15:46

I can't tell for sure if the front speaker is working, because the rear speaker is quite loud and quite close to the front speaker when playing ringtone, speaker phone, and music...

I'm thinking about doing a factory reset, anyone know has any words of wisdom before I do it?

graemeh

2078 posts

Uber Geek

Subscriber

# 381337 17-Sep-2010 16:01

technicaljoe: I can't tell for sure if the front speaker is working, because the rear speaker is quite loud and quite close to the front speaker when playing ringtone, speaker phone, and music...

I'm thinking about doing a factory reset, anyone know has any words of wisdom before I do it?

Ring up your bank's phone banking service, or any other 0800 number with an IVR and play with the volume while the IVR is talking. Don't put it on speakerphone, just leave it as a normal call. This should allow you to play with the volume while in a call.

technicaljoe

248 posts

Master Geek

# 381340 17-Sep-2010 16:04

Graemeh: That's a great idea!!

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