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167 posts

Master Geek

Topic # 68440 21-Sep-2010 23:04
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Today is the first day of the billing period/month (21st to 20th) for my 20G TCL Cable connection, so I check out the usage so far...

It's currently 10:40pm and hasn't updated all day, but is at 1.39GB from a peak at 5AM when nobody was awake to use it. The day before (the last day of the billing period) shows 0MBs used. So it looks like the usage from last billing period has been placed in this month's billing period. Now in this instance that is a good thing because I went 12 blocks ($2.95/block = $35.40).

What would have been ideal is: Halfway through the billing period (when I hit 100%), I could purchase an extra 20G (which is the next plan up; $14 more) just for that month. I could have called TCL and had my plan changed to the 40GB plan (from 20GB) which would have given me 40GB for the remaining half of the billing period which brings that to a total of 40+20=60GB total purchased in that month. What TCL then does is takes the more expensive plan ($69.05) then subtracts the cheaper plan ($55.95) and adds that total ($14) to the next bill, because the current month has already been paid in advance. The problem with this now is that the next billing period will be paid in advance as the 40G plan when all I want is a temporary upgrade to the next plan for the remaining days of that month! Confusing.

With the usage meter being so unreliable, it's a guessing game on how close I am to that 1G block unless I install a bandwidth monitor at the modem. It would be good to rent a device that I could connect between my modem and router to see how bandwidth compares with what TCL reports, and if data is transferred when the modem is off in particular.

I wish getting a fair deal for my bandwidth was easier than this.

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8029 posts

Uber Geek
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  Reply # 382968 22-Sep-2010 02:16
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It used to annoy me when I was on Telstraclear and I'd finish the month on say 31GB and get charged for 4x10GB.

I wasn't interested in micro managing my usage to make to fit nicely into x data packs in order to not pay for data you haven't used.

So I changed ISP.

I really miss Telecom Big Time now Cry

63 posts

Master Geek

  Reply # 382974 22-Sep-2010 04:08
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I agree that the usage meter is unreliable and it's frustrating when I can't do anything about it.


508 posts

Ultimate Geek
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  Reply # 382993 22-Sep-2010 08:09
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Try sits in the system tray and gives you a constant idea where you are. Used for years and swear by it.

The meter does work it is noted that it is not instant tho and can have a 5 or so hour lag. You say you were not on but was your or someone in the house's pc?

You can drill down and get the actual ip you were connected to and if incoming or outgoing data so you can work out what it was.

I just got blown over cap by the World of Warcraft background downloader. It is a 4-5 gig download and came down overnight and used way more than 4 gig as it is peer to peer enabled. I have 5 days to go at $2.95 per 2 gig (our household goes thru about 3 gig a day) so I know the pain.

Good luck working out the traffic.

167 posts

Master Geek

  Reply # 387914 4-Oct-2010 21:42
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When I try to log into my account now I get this error:
Sorry, we were unable to log you in with the details you have provided and your login has been locked.  Please click on Forgotten Your Password? to verify your details and reset your password. If you have not yet set up your online profile, please click on Register Here under New to My Profile? to create a login ID and password. Should you continue to experience a problem with logging in, please contact TelstraClear on 0508 735 373 for assistance.

I'm using TUC and I haven't touched the settings so it's not a typing error by me. 

508 posts

Ultimate Geek
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  Reply # 388048 5-Oct-2010 09:05
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Hmm. Give it a day, clear pc cache, check using another browser, stuff like that.  

If none fix then sadly an hour on hold might be the only answer :(

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  Reply # 388801 6-Oct-2010 16:22
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I know of a few people that have problems with the usage meters, but as Quinny said there is usually a delay on updates to the meter, you're best to ring (yes i know the waiting times are a bit silly!) and see what they can do on their end. In my experience they're usually quite helpful but I may have just been lucky in that respect.

469 posts

Ultimate Geek
+1 received by user: 107

  Reply # 388819 6-Oct-2010 16:55
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Even with Telecom they warn you to be careful of usage 'carrying over'. So I don't think it's just a TC thing. Telecom recommend rebooting your modem prior to midnight on your last billing day if you are concerned about any usage carrying over.

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