OMG Vodafone tip to save money

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tombrownzz

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#69827 13-Oct-2010 18:16

My mother just logged into her Vodafone account a few minutes ago and she looked at what plan she was on and it was the 'motormouth' plan. According to the vodafone website they no longer sell these plans:

http://www.vodafone.co.nz/plans/prepay/classic-prepay-plans.jsp

My mother has been paying $1.43 per minute all these years when she could have been paying $0.49cents per minute. And she has been paying $0.20cents per text when she could have been paying $0.12cents per text.

Does anyone know why Vodafone did not automatically migrate my mother from the 'motormouth' plan to the Simply PrePay plan? The entire Simply Prepay plan is cheaper and offers all the same features and more.

Is it in the terms and conditions that vodafone cannot change a person to a cheaper plan with all the benefits of the old plan and more?

Man there is probably tens of thousands of people who don't even know they could be getting cheaper calls and texts. Some may switch to other carriers because of this. lol vodafone should do something.

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BDFL - Memuneh
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#391459 13-Oct-2010 18:27

Many year ago, when Vodafone did not have term contracts (well, between having terms and having terms, to be more precise), they used to review customers' accounts every few months and send out letters with recommendations, such as "if you move to this other plan you will save ... based on your current usage".

They stopped many years ago, but I was told they would start sending those letters again. It obviously never happened.

sbiddle

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#391467 13-Oct-2010 18:31

Vodafone have never migrated people automatically between any plans.

I certainly wouldn't make sence with Motormouth because those who had to call on net or landlines would have faced a price increase along with a change to per minute rounding rather than per second. I'm sure there would have been a lot of grumpy customers had they done that!

robbyp

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#391469 13-Oct-2010 18:32

tombrownzz: My mother just logged into her Vodafone account a few minutes ago and she looked at what plan she was on and it was the 'motormouth' plan. According to the vodafone website they no longer sell these plans:

http://www.vodafone.co.nz/plans/prepay/classic-prepay-plans.jsp

My mother has been paying $1.43 per minute all these years when she could have been paying $0.49cents per minute. And she has been paying $0.20cents per text when she could have been paying $0.12cents per text.

Does anyone know why Vodafone did not automatically migrate my mother from the 'motormouth' plan to the Simply PrePay plan? The entire Simply Prepay plan is cheaper and offers all the same features and more.

Is it in the terms and conditions that vodafone cannot change a person to a cheaper plan with all the benefits of the old plan and more?

Man there is probably tens of thousands of people who don't even know they could be getting cheaper calls and texts. Some may switch to other carriers because of this. lol vodafone should do something.

Since when has txting only been 12 c. I still have one VF prepay phone, and it's on motormouth. I believe I pay 49cent per min to a VF and $1.50 to a non VF phone, and 20cents for txting. Just looked at their website and the cheap plan looks to be called prepay simply. Not good that you have to pay $5 to switch to it, if you are an existing cusomter, becuase I could switch it to 2 degreees at no charge, and benefit from cheaper txts and calls. The only disadvantage is 3g coverage on this phone.

mattRSK

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#391472 13-Oct-2010 18:33

freitasm: Many year ago, when Vodafone did not have term contracts (well, between having terms and having terms, to be more precise), they used to review customers' accounts every few months and send out letters with recommendations, such as "if you move to this other plan you will save ... based on your current usage".

They stopped many years ago, but I was told they would start sending those letters again. It obviously never happened.

About a year and a half ago I received a letter in the post explaining that I was on the right plan for my level of usage.

oxnsox

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#391489 13-Oct-2010 19:31

Probably a case of damned if you do and damned if you don't.

If they change your terms and conditions without your knowledge.... who do you complain to if they get it wrong??? Do you thank them if they get it right???

Or do you simply take responsibility for the contracts you commit to and remember to review them when they expire......

nate

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#391500 13-Oct-2010 19:55

It's up to you to source the best deal for your needs. This is in no way Vodafone's fault.

jonherries

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#391532 13-Oct-2010 20:41

Hey, my wife was on "nights and weekends", so I just made the change for her, thanks guys!!!

1.53 per minute during the week...

Jon

Equinox IT

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nickb800

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#391533 13-Oct-2010 20:41

Simply prepay is a little different to 'regular' prepay, which VF calls 'Supa prepay'.

Simply prepay charges you $1 if you topup via voucher, and you cannot have txt plans or bestmate. For this disadvantage they give you better rates - the 12c txts and 49c calls.

Supa prepay/regular prepay is the standard 20c txt and 89c calls. But you can have plans, bestmates etc

While it might have been nice for VF to migrate her to Supa Prepay automatically, if they had moved her to simply prepay and she didnt realise it cost her $1 to topup at the dairy then it would have pissed people off

robbyp

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#391550 13-Oct-2010 21:34

nickb800: Simply prepay is a little different to 'regular' prepay, which VF calls 'Supa prepay'.

Simply prepay charges you $1 if you topup via voucher, and you cannot have txt plans or bestmate. For this disadvantage they give you better rates - the 12c txts and 49c calls.

Supa prepay/regular prepay is the standard 20c txt and 89c calls. But you can have plans, bestmates etc

While it might have been nice for VF to migrate her to Supa Prepay automatically, if they had moved her to simply prepay and she didnt realise it cost her $1 to topup at the dairy then it would have pissed people off

The cost per minute from VF to VF is actually less on motormouth than on the Supa prepay plan (49c vs 89c), so she may not have been happy if they automatically switched it.

kyhwana2

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#391572 13-Oct-2010 22:29

Also on simply prepay you can't have ANY addons (data/txt/etc)
So it's no good for any kind of smartphone. Switch to 2d's if you're in their 3g areas instead.

SteveON

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#391660 14-Oct-2010 09:39

If you wanted to save money I wouldn't go with Vodafone in the first place :)

tombrownzz

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#391840 14-Oct-2010 16:11

nickb800: Simply prepay is a little different to 'regular' prepay, which VF calls 'Supa prepay'.

Simply prepay charges you $1 if you topup via voucher, and you cannot have txt plans or bestmate. For this disadvantage they give you better rates - the 12c txts and 49c calls.

Supa prepay/regular prepay is the standard 20c txt and 89c calls. But you can have plans, bestmates etc

While it might have been nice for VF to migrate her to Supa Prepay automatically, if they had moved her to simply prepay and she didnt realise it cost her $1 to topup at the dairy then it would have pissed people off

'Motormouth' does not have text plans or bestmate either. So if Vodafone removed the $1 topup via voucher then Simply Prepay would be a cheaper plan than 'motormouth' and have more features, so then vodafone changing people from the classic prepay plans would not piss people off.

robbyp

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#391848 14-Oct-2010 16:22

SteveON: If you wanted to save money I wouldn't go with Vodafone in the first place :)

VF does still have better 3g coverage than 2 degrees. Once they improve that, I am sure many more people will switch based on price.

freitasm

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#391850 14-Oct-2010 16:23

robbyp:
SteveON: If you wanted to save money I wouldn't go with Vodafone in the first place :)

VF does still have better 3g coverage than 2 degrees. Once they improve that, I am sure many more people will switch based on price.

3G coverage on2degrees is virtually the same as Vodafone. If you are not on a 3G zone with 2degrees you are roaming on Vodafone 3G.

SteveON

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#391854 14-Oct-2010 16:30

robbyp:
SteveON: If you wanted to save money I wouldn't go with Vodafone in the first place :)

VF does still have better 3g coverage than 2 degrees. Once they improve that, I am sure many more people will switch based on price.

I wasn't saying 2degrees. Even XT have some better deals... Orcon, Slingshot for example...

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