Getting 'Call Failed' after trip to Aussi

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3g

329 posts

Ultimate Geek

# 70087 18-Oct-2010 18:40

My wife and I both have Blackberry Pearl 8110's and after a trip to Australia last week she is now getting "Call Failed" whenever she tries to make a phone call.

- Data seems to be working perfectly (email is coming from the Vodafone BIS server)
- Pulled the battery and reseated the SIM card (several times)
- Called Vodafone and there is no barring on the number
- Have checked that it's on the Vodafone network

Any ideas?

Nigel H.

freitasm

BDFL - Memuneh
64678 posts

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Lifetime subscriber

# 393286 18-Oct-2010 18:41

Is it receiveing calls ok?

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johnr

19282 posts

Uber Geek
Inactive user

# 393288 18-Oct-2010 18:47

A call Bar on a connection will not cause " call failed "

Might be a corrupt VLR profile PM me some details and I will check first thing tomorrow morning should be a easy fix.

John

3g

329 posts

Ultimate Geek

# 393301 18-Oct-2010 19:23

freitasm: Is it receiveing calls ok?

Sorry - forgot that point.

Not receiving calls either. Don't even get voicemail prompt (call just drops).

johnr

19282 posts

Uber Geek
Inactive user

# 393302 18-Oct-2010 19:26

Have you tried the same SIM in another handset?

3g

329 posts

Ultimate Geek

# 393305 18-Oct-2010 19:35

johnr: A call Bar on a connection will not cause " call failed "

Might be a corrupt VLR profile PM me some details and I will check first thing tomorrow morning should be a easy fix.

John

Tried the SIM card in another phone (trialling a Vodafone 845 for work - quite a nice device).
Anyway, it made and received calls perfectly.

Swapped SIM card back into the Pearl and it WORKED.

Thankyou so much for the offer John - although in this case everything is resolved, it was nice to know that somebody was prepared to help 8-).

Kind Regards,

Nigel H.

PS Any idea why swapping the SIM between devices "fixed" things?
Did it reset a record somewhere (different IMEI/SIM combination)?

Blindspot

58 posts

Master Geek

# 393569 19-Oct-2010 12:55

probably just forced an update in the VLR