[TelstraClear] T-Box and the 'digital TV upgrade' charge

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] T-Box and the 'digital TV upgrade' charge

BigBadaboom

151 posts

Master Geek

#70934 3-Nov-2010 00:38

Are other people with T-Boxes still being charged the ~$2 "digital TV upgrade" fee? I was kind of assuming that was like a rental for the digital ADB box, and that it would be included as part of the $15 T-Box rental. Can someone confirm whether everyone is being charged this, or if it is a mistake on my bill?

Thanks

Morph

190 posts

Master Geek
Inactive user

#399430 3-Nov-2010 02:29

Hello,

The "$2.00 Upgrade fee" is just the way the billing structure has been worked since the implementation of the Digital Decoder from the Analogue.

It still being on your account is a correct billing application.

The T-Box upgrade is just another "$14.95" added onto your account

I know its a mickey mouse way of billing but its how its done as there are still a few customers on Analogue ... Maybe once they switch it off ( Can't say how long that will be ) They may remove that and add it to the total cost to make it easier for customers.

Hope this clears up your question if not P.M me and I can answer any more questions you may have on it

R

TelstraClear

566 posts

Ultimate Geek

Trusted

TelstraClear

#399489 3-Nov-2010 09:12

Yes, TelstraClear are migrating customers at the moment as we look to shutdown our Analogue platform by 1st March 2011.. We have a dedicated team calling all customers and letters will be sent to all Analogue households in the next 2 weeks. The following channels will no longer be available on Analogue TV from 15 December 2010

SKY Movies
SKY Movie Greats
MGM
TCM
Rialto
SKY Sport 1
SKY Sport 2
SKY Sport 3
Rugby channel

This means the following channel packages will no longer exist for the analogue service:

SKY Movies Plus
Rialto package
SKY Sport Plus
The Rugby channel package
SKY Sport and Movies Plus

To continue receiving any of these channels plus a whole bunch more, Analogue households need to upgrade to our Digital TV service. This new service costs an additional $2.00 per month. Analogue second decoders are being removed as part of any T-Box installation.
With the Digital STB, not only will you have access to a much broader range of channels but you’ll also have access to a much improved programming guide, wide screen capability and 27 pay-per-view movie channels – allowing you to choose your movies and when you want to watch them. There are also a range of channels available to you on Digital Basic that aren’t available on Analogue including, TVNZ 6 and 7, Travel channel, CNBC, TVNZ Heartland and Bloomberg.

Thanks.