[WXC/VFX] Configuring Gigaset A580 IP phones

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Configuring Gigaset A580 IP phones

johnhb67

54 posts

Master Geek

#71748 16-Nov-2010 12:55

Hi Guy
Im getting registration failed...
I am able to ping the server pan.wxnz with 50 ms responce time.
Authentication Name - as per AuthUser in email
Authentication Password - as per AuthPassword
Username - as per USERID in email
Display Name - I entered 42368624
Domain - pan.wxnz.net
Proxy Server Address - pan.nxnz.net
Registrar server port - 5060
Refresh time 180 sec
Stun not enabled but tried stun.wxnz.net

in the advanced settings Ive said No to using random ports.
when I remove the domain server I get Server not accessible

can anyone with this phone assist please.
thanks
john

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#405290 16-Nov-2010 13:37

Proxy Server Address - pan.nxnz.net

This would be wrong simpl;e typo by the looks of it, pan.wxnz.net

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#405295 16-Nov-2010 13:40

actually just took a look at your from details you appear to have the authid or pass word in here as it is using the contact as 3yjftxxxxxxxxx@pan.wxnz.net

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

johnhb67

54 posts

Master Geek

#405360 16-Nov-2010 15:20

Could you clarify please...
should my Authentication and or username be appended with @pan.wxnz.net
Ive tried both with no luck.

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#405370 16-Nov-2010 15:33

Okay you are changing some details but not correct

REGISTER sip:pan.wxnz.net SIP/2.0
Via: SIP/2.0/UDP xxx.xxx.xxx.43:5060;branch=z9hG4bK9a40942c8e531526e78d080da93c88ee;rport
From: "xxxxx624" ;tag=2946968205
To: "xxxxx624"
Call-ID: 2513686161@192_168_1_100
CSeq: 65 REGISTER
Contact:
Authorization: DIGEST username="3yjxxxxxxxxx@pan.wxnz.net", realm="xport.co.nz", qop=auth, algorithm=MD5, uri="sip:pan.wxnz.net", ", nc=00000001, cnonce="300f38fee43a054b9e5cd1fbec6f1f84", response="4a4b5c6e1a2f2a4f90de6a303e2ca960"
Max-Forwards: 70
User-Agent: A580 IP022230000000
Expires: 180
Allow: INVITE, ACK, CANCEL, BYE, OPTIONS, INFO, REFER, SUBSCRIBE, NOTIFY
Content-Length: 0

The user name in the Auth is wrong you have the authid and pan.wxnz.net i.e. 3yjxxxx@pan.wxnz.net it is only the auth id you need and are getting rejected because of this

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

johnhb67

54 posts

Master Geek

#405441 16-Nov-2010 17:11

OK, Ive returned to
Authentication Name - as per AuthUser in email - without the @pan.wxnz.net with no sucess
any more thoughts?

johnhb67

54 posts

Master Geek

#405451 16-Nov-2010 17:27

Fixed, for users of these phones, go into Advanced settings and choose use random ports.
cheers

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#405456 16-Nov-2010 17:37

have no idea what random ports is or what it does in relation to the Gigaset... but good to hear your online

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#405528 16-Nov-2010 20:22

maverick: have no idea what random ports is or what it does in relation to the Gigaset... but good to hear your online

Random ports expands the SIP port range from the default 5060 to use from 5060 - 5074

Did you have another VoIP device on the network already using port 5060 already John? If so that would explain the issues, you need to have devices using different ports if you're behind a NAT firewall.

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#405537 16-Nov-2010 20:33

Cheers Mr Biddle, just learnt something about the Gigaset

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#405542 16-Nov-2010 20:47

maverick: Cheers Mr Biddle, just learnt something about the Gigaset

No worries.

I'm looking forward to the new Yealink DECT handset, I pick it could be a winner. I've still got a single Gigaset still and while I love them they have their shortcomings, particularly with no auto provisioning.

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#405648 17-Nov-2010 05:59

I talked to the the Yealink CTO up in Phoniex a couple of weeks ago actually, will be interesting to see how they go with this,

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

johnhb67

54 posts

Master Geek

#405659 17-Nov-2010 07:11

my gigaset has auto provisioning.
no, ive no other device on the 5060 port.
cheers