Cancelling Contract run around

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Cancelling Contract run around

semigeek

1606 posts

Uber Geek

#71802 17-Nov-2010 09:36

My partner wishes to cancel her Vodafone contract, so when she was in town the other day she went into a Vodafone store only to be told that it couldn't be done in a store and she would have to ring the call centre. So last night she rang the call centre to say she wanted to cancel and was told that oh there isn't anyone here right now that can do that and to ring back tomorrow. I thought contracts could be cancelled in store and if not, shouldn't the call centre be able to cancel them no matter what time of the day?

freitasm

BDFL - Memuneh
79254 posts

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Geekzone

Lifetime subscriber

#405735 17-Nov-2010 09:48

It's almost 10am... Can't you partner call again during the day and do it?

semigeek

1606 posts

Uber Geek

#405739 17-Nov-2010 09:55

She could if her day didn't involve lots of meetings and more important things, hence why she rings at night.
And from Voda's site : To ensure we're available when you need us our customer service centre is now open 24/7 and it's free to talk to us. She needed to ring them at night to cancel her contract and they said they couldn't do it. I see the key words from them being "we're available" but obviously they aren't.

Gerg

23 posts

Geek
Inactive user

#405779 17-Nov-2010 10:30

They'll be available for some things after hours but not all things. Although they should have offered to arrange a callback from the appropriate department that deals with deactivation requests.

technicaljoe

248 posts

Master Geek

#406130 17-Nov-2010 23:59

I'm pretty sure you can cancel contract in store. I've did that quite a few time for myself and my family for phone upgrades (signed cancellation document, agreed to the early termination fee, and re-sign for another 2 years, etc).

By the way, not all Vodafone stores are made the same...... From my experience, you can often get reasonably satisfactory result by visiting the Vodafone owned stores.

quickymart

13927 posts

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#406143 18-Nov-2010 05:53

I'm sure you could probably cancel in-store too...but the OP's experience indicates otherwise.

FreakyKiwi

66 posts

Master Geek

#406185 18-Nov-2010 09:23

I cancelled mine using the email contact on their website...couldnt have been easier