Christchurch 3G Reception Issues

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Christchurch 3G Reception Issues

sammcj

75 posts

Master Geek

#73111 9-Dec-2010 16:31

Vodafone's 3g reception hasn't exactly been the greatest this year, but it seems to steadily be getting worse.

-In Hoon Hay I get calls loosing voice, 3g dropping off after a few seconds in a call / using data.

-In the CBD near hagley park where I work I get no 3g reception (I used to only a month or so ago).

-Often when I unlock my iPhone (yes I have a bumper on it!) I get an error saying I'm not connected to a cellular network, then it connects fine.

I would usually blame it on the iPhone but I've had the same experiences with a Samsung i9000 I had for a week and my previous 3gS.

I logged a job with Vodafone faults and at first the guy straight up told me 'Well that's just not true' about the dropping of calls / loss of voice but as I explained it he gave me the usual form to fill out with all the dates, times and fault.

I haven't really held up my end of the deal as I haven't emailed it back to him, I never seem to be in a position to note things down when it's happening, also it does seem that their network is getting generally worse almost no matter where I am. Also to add to this I am moving house in the next few weeks so I won't really care about Hoon Hay anymore.

I was in Shirley last week and I think the 3g network was lightning quick for some reason.

In summary:

-If I disable 3g I find the network more reliable / stable.
-I don't want to live with 3g disabled as I use my smartphone a lot.

Any pointers, tips or suggestions short of moving to Telecom?

1 | 2

19282 posts

Uber Geek
Inactive user

#415142 9-Dec-2010 16:58

Hi Sammcj

Can you please PM me your mobile number so I can get this issue looked into

Can you also please include the fault ticket numbers you have.

Sounds like we might have to get a drive test team into the area for further investigation

Thanks John

sammcj

75 posts

Master Geek

#415145 9-Dec-2010 17:04

Thanks for the very quick response.
PM sent.

johnr

19282 posts

Uber Geek
Inactive user

#415164 9-Dec-2010 17:51

Just a update the Guy was Max (Who I know)

He needed examples so he could do traces and check the serving cell stats your handset attaches to in the area. A handset could attach to many cells in the same location not even moving. Examples were not proivded and no phone call back to Max.

Max provided a 0800 number that goes direct to him.

Vodafone followed process with good note taking in the ticket.

Just my 2 cents worth

Thanks John

sammcj

75 posts

Master Geek

#415166 9-Dec-2010 17:55

I fully agree with John,

As mentioned in my original post, I have not kept to my end of the deal by providing Max with a spreadsheet of the dropped / flaky calls.

As this is happening at both the CBD and in the Hoon Hay area is there any chance it could be something like a dodgy SIM card etc...?

Although the call log would help with the call quality issues I'm not sure it would with the disappearance of usable 3G reception in the CBD area where I work?

johnr

19282 posts

Uber Geek
Inactive user

#415171 9-Dec-2010 18:00

A SIM just ID's a subscriber onto the network

sammcj

75 posts

Master Geek

#415370 10-Dec-2010 08:00

After digging through some call logs, I have supplied Max with 3 calls that have lost voice in the area.

I made a call last night about 10ish and the reception was good no voice errors at all.

langi27

675 posts

Ultimate Geek

#415387 10-Dec-2010 09:14

Christchurch suffers from tree fading, the Radio coverage is vastly different in winter to that in Summer when all the trees are in leaf. Tree leafs and especially pine trees act as a very good attenuators, and as the spring turns into summer the coverage plot is greatly affected. This is quiet noticeable driving through hagley park where you are completely surrounded by trees.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

sammcj

75 posts

Master Geek

#415393 10-Dec-2010 09:19

hahaha,

oxnsox

1923 posts

Uber Geek

#415409 10-Dec-2010 10:00

I'd image that this does occur, and not just in Chch but probably all over the plains of Canterbury (being the flattest of flat things they are)..... and it'd be more noticeable on (from) the 2100 3g sites.

Comments from John R???

sammcj

75 posts

Master Geek

#415412 10-Dec-2010 10:04

Oh, wow its real?
I thought you were having a laugh!

Edit: Wow I look like a real wally now - just spoke to someone who says he gets this with his DVB reception also.

miguelwrang

121 posts

Master Geek

#415442 10-Dec-2010 11:09

I have similar issues with 3G reception around Hagley Park as well. A really noticeable drop compared with a month or two ago.

kiwitrc

4123 posts

Uber Geek
Inactive user

#415466 10-Dec-2010 11:46

Sounds like an Irish mobile network, tree-G

coffeebaron

6231 posts

Uber Geek

Trusted

Lifetime subscriber

#415477 10-Dec-2010 12:00

The tree hugger's get their way after all!

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

sammcj

75 posts

Master Geek

#415479 10-Dec-2010 12:02

kiwitrc: Sounds like an Irish mobile network, tree-G

bahaha, very good.

My office isn't /that/ close to the park.
It's kind of near CD Breweries.

savag3

188 posts

Master Geek

#415511 10-Dec-2010 13:13

The problem with 3G reception in the Hagley Park/Hospital area of the CBD is the VF Hagley Park cellsite (Tuam St/Riccarton Ave side of the park) is 2G only as far as I can tell. For some reason it has never been upgraded to 3G. There is also another 2G only site on Rolleston Ave close to the YMCA building.

1 | 2