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Forums › One NZ (including Farmside) › [TelstraClear] TC outage in Karori
gchiu

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#75731 22-Jan-2011 11:51
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Anyone else having an issue ?
 

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gchiu

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  #429793 22-Jan-2011 11:54
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Cable ...



freitasm
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  #429798 22-Jan-2011 12:00
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Have you reported this here www.geekzone.co.nz/fault.asp as well ?




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gchiu

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  #429801 22-Jan-2011 12:06
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I"m trying to talk to someone who doesn't seem to understand Kiwi english



gchiu

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  #429812 22-Jan-2011 12:22
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Ok reported it here .. where exactly does one look at the current outage reports?

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  #429817 22-Jan-2011 12:25
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The fault page has a link to the report page - and there is a link in our front page as well, on top of the forum discussions.




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gchiu

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  #429829 22-Jan-2011 12:40
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While listening to the musack, I walked to a neighbour's house. Their TC cable TV and internet are both out.

If TC is going to force us to wait an hour on the phone to report a fault, perhaps they could give us a choice of music to listen to?

http://www.youtube.com/watch?v=uWhkbDMISl8

 
 
 
 

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gchiu

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  #429836 22-Jan-2011 12:57
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Interesting .. they said they would get an engineer out to look at it on the 28th January, this being the earliest date one would be available.

I gave them my neighbour's details and after being unable to connect to them either, they have decided to bump the priority a little.

gchiu

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  #429918 22-Jan-2011 16:49
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Outage is now over ... only took about 6 hours for them to fix it .. though an hour of that was waiting to talk to someone local vs phillipines or wherever.

And not once did their service status change.

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  #429922 22-Jan-2011 16:53
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gchiu: Interesting .. they said they would get an engineer out to look at it on the 28th January, this being the earliest date one would be available.

I gave them my neighbour's details and after being unable to connect to them either, they have decided to bump the priority a little.


Graham

there's an power issue to the one of the amps; the tech's are on it.




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gchiu

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  #429925 22-Jan-2011 17:05
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Thanks, I guess all my other TC neighbours were out Saturday shopping so they didn't complain!
 

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  #429926 22-Jan-2011 17:07
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gchiu: Thanks, I guess all my other TC neighbours were out Saturday shopping so they didn't complain!
 


Reported as fixed, try now




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gchiu

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  #430676 24-Jan-2011 18:49
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Worked yesterday, but just had another outage for 30 mins or so just now.
 

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