[TelstraClear] TelstraClear Package. Good or Bad?

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Zach

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Topic # 7632 29-Apr-2006 18:47

I am checking out ISPs to see which plan would be best for me and my family [mostly me though :P] I came across TelstraClear's package found these. "PhoneLine, Digital TV & HighSpeed Internet - True Broadband - choice of six NEW plans with awesome Digital TV." looked like it would suit me best with the $161.90 deal.

Phone, Digital TV and LightSpeed 40G
Home PhoneLine Rental
AND Digital TV
AND LightSpeed Internet 10Mbps -
40GB per month traffic allowance
Choose your ISP - paradise.net or clear.net
$161.90
per month
2GB additional usage packs charged at $2.95 per month per pack

I would get the 24 months connection to cut costs. What would TelstraClear need to do at my house to set things up?

I would also get a wireless router. What do you recommend?

chiefie

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Reply # 34281 29-Apr-2006 18:57

i'm on the similar plan, it's the TCL Saturn Digital tv + 20GB High Speed Internet.

Where about are you?

You can add the router later, but the installer will only install onto your PC (i think Windows). But just get them to give you your IP address, subnetmask, gateway and DNS servers, then you can add them into your router.

The installation shouldn't be too hard/long.

You'll like it.

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Zach

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Reply # 34283 29-Apr-2006 19:05

I live in Hataitai, Wellington. I have got a thing in the mail saying we are in zone. Maybe TCL Saturn Digital tv + 20GB High Speed Internet (excluding phoneline) could be better. I'll check it out.
10GBs if good for me so 40GBs is more than enough.
Are there any other hidden costs? What's TelstraClear like as a ISP?

chiefie

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Reply # 34288 29-Apr-2006 19:47

not bad. i like it. I now got 1GB for $49 with VMC free included, with TCL. I'm also a Vodafone account user. shame we are on You Choose plan, so can't transfer our accounts over to TCL.

if you do not yet have landline with anyone, you can have triple service with TCL. otherwise, if you cannot part your telecom line, perhaps Digital TV + Cable internet is good enough.

I was on 5GB, but for the same price, i can get more traffics and less modem rental. anyway, our usage isn't too high, last month, we hardly touch 3GB of 20GB. LOL...

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Zach

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Reply # 34289 29-Apr-2006 20:26

Will someone need to come in and install cable or something? Right now I just have a line pluged into the phone jack which goes to my modem and modem to usb.
I didn't use my filter because it was dodgy :o Aren't you supposed to have it on or does it just enable you to use your phone and connection at the same time?

chiefie

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Reply # 34296 29-Apr-2006 21:58

if you have phone and ADSL. the filter is for phone (if you do not have splitter installed). and for the ADSL, it should not be on filter.

As for TCL installation, you do need to let them to come into install jackpoint. so decide where you want the cable modem to reside, and where you want the digital tv be.

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JonC

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Reply # 34405 1-May-2006 15:05

The TCL installation was a bit more complicated than I thought it was going to be.

First up they come along with a cherry-picker and connect up a cable to their lines that are running on power/phone poles down your street. They then sling that cable over to your house and then "staple" it to the side of your house to get it under your house into the basement. From there they put a little splitter box on and then drill two holes in your floor near the walls. One is for your internet connection and one is for your digital TV. It's definitely a good idea to work out where you want these connections in advance. They then put little jacks on your skirting board and connect the cable up.

If you get the phone service, they then wire the service into your existing phone jacks.

Next they install your digital TV box, tune it and make sure it's getting a good signal. Make sure they give you plenty of cable - saves the $1.80-odd per metre I paid when I wanted to move my TV a couple of metres.....

Then they connect up the cable modem and install it on your computer. As said before, they don't support routers so make sure they give you all the details (IP address, etc) so you can set up your router later.

All in all it took three guys about 3 hours at my place. I imagine it's different depending on access to your house, etc.

chiefie

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Reply # 34408 1-May-2006 15:17

the first time installation will be long as they need to get the cable from the box to your place. my installation is even longer but they envisage to get it installed ASAP.

few days before the actual in-house installation, they sent the digger team to drill underground tunnel for the cable to our house (it's in the back section with long drive way). the drilling has three stages, first from street side to mid point, midpoint to garden, garden to house. then they have to fill up the mid point with pebbles, sands and concrete. the garden need to replant with new seeds as well as the kerb side grass need to reseed.

then few days later, the technician came and isntall.

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JonC

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Reply # 34409 1-May-2006 15:20

Chiefie - did they charge you extra for a "difficult" install?

chiefie

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Reply # 34411 1-May-2006 15:36

Nah. I didn't have to, however, they reserve the rights to charge extra for difficult installation, like on a steep sloppy hill, or super long driveway to the house etc.

Our driveway is within their limit, so I get away without paying extra.

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lchiu7

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Reply # 34761 4-May-2006 11:24

I had an interesting installation with TCL about 3 years ago. I live in a subdivided section (back section) with all services on the street above the ground. But all services to my house are below ground (there is a 50m driveway from the street to my house). Initially TCL were going to drop a cable from the pole to my house but then decided that since all my service are below ground they would have to tunnel under the driveway. Finally I managed to convince them that they could run some conduit from the base of the pole on the screet, along the fence to the side of my house, then tunnel across the driveway to my house and then make the 4 connections I needed (1 phone, 3 cable outlets).

Their policy must have changed recently. Another friend of mine who lives in a similar situation (rear section in a subdivided section with a long driveway) also wanted TCL service but they wouldn't drop a cable or use a conduit. Nor would they tunnel to his house so he was forced to use Sky and Telecom DSL

Later when I wanted a second phone line (cheap at $12) I thought they could just tap into the other wire pair of a 4 wire telephone cable so I could choose which outlet I wanted the second line on. They said they couldn't and had to actually connect the second phone to the other 4 wire cable going into the house so I was forced to choose where I wanted the second line.

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