[WXC/VFX] Open VFX registration Issue

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Open VFX registration Issue

snowfly

543 posts

Ultimate Geek

#76632 4-Feb-2011 09:53

Hi All,

Recently signed up to Xnet fusion with Open VFX, and trying to get my grandstream GXP2000 phone working.

I haven't had issues with this VoIP phone before, because I use 2 VoIP lines via Kiwilink registered on this phone, so can easily setup SIP for Kiwilink, and it works great! (phone supports 4 lines)

When outputting debug messages from the grandstream to syslog, I see the following messages when trying to register the VFX number:

GS_LOG: [00:0b:82:0f:64:74][000][FF71][0101010E] Send SIP message: 1 To 58.28.20.150:5060

GS_LOG: [00:0b:82:0f:64:74][501][FF71][0101010E] 06 xxxxxxx SIP registration failed. Server: 58.28.20.150

GS_LOG: [00:0b:82:0f:64:74][000][FF71][0101010E] 956 REGISTER sip:pan.wxnz.net SIP/2.0 Via: SIP/2.0/UDP 10.0.0.14:5060;branch=z9hG4bK022bcd02caa80582 From: "XXX" <sip:6xxxxxxx@pan.wxnz.net>;tag=45540c4fee8dace8 To: <sip:6xxxxxxx@pan.wxnz.net> Contact: <sip:6xxxxxxx@10.0.0.14:5060> Call-ID: xxxxxxxxxxxxxxxx@10.0.0.14 CSeq: 10001 REGISTER Expires: 3600 User-Agent: Grandstream GXP2000 1.1.1.14 Max-Forwards: 70 Allow: INVITE,ACK,CANCEL,BYE,NOTIFY,REFER,OPTIONS,INFO,SUBSCRIBE,UPDATE,PRACK,MESSAGE Content-Length: 0

I have the following settings in the grandstream device:

SIP Server: pan.wxnz.net
Outbound proxy: pan.wxnz.net
SIP User ID: 6xxxxxxx
Authenticate ID: xxxxxxxxxxxxxxxx
Authenticate Password: xxxxxxxxxxxxxxxx
Local SIP Port: 5060

The 06xxxxxxx number I have isa temp number while I wait for Xnet to port another number across.
I checked with Xnet this morning, and the port won't be happening until Feb 8, so the temp number should still work.

Anyone have any idea's based on the logs/config above?

I'll keep trying playing with the phone settings to see what I can come up with.

Mike

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3594 posts

Uber Geek

Trusted

WorldxChange

#435198 4-Feb-2011 10:05

remove the OBP setting,

If that dosn't work try

sip server: as.wxcnz.net
obp: pan.wxnz.net

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

mrp40

6 posts

Wannabe Geek

#435203 4-Feb-2011 10:14

Contact:

It looks like the phone is telling XNET to contact it on a private subnet. You may need to enable a STUN server, such as stunserver.org.

The REGISTER message should contain your public IP address in the Contact header.

snowfly

543 posts

Ultimate Geek

#435204 4-Feb-2011 10:20

maverick: remove the OBP setting,

If that dosn't work try

sip server: as.wxcnz.net
obp: pan.wxnz.net

Thanks, I tried both, but still fails with:
GS_LOG: [00:0b:82:0f:64:74][501][FF71][0101010E] 06 xxxxxxx SIP registration failed. Server: 58.28.20.150

snowfly

543 posts

Ultimate Geek

#435206 4-Feb-2011 10:25

mrp40: Contact:

It looks like the phone is telling XNET to contact it on a private subnet. You may need to enable a STUN server, such as stunserver.org.

The REGISTER message should contain your public IP address in the Contact header.

I am using very similar settings for my 2 Kiwilink VoIP numbers, and they work fine.
Here is the REGISTER message for kiwilink that works:

GS_LOG: [00:0b:82:0f:64:74][000][FF71][0101010E] 956 REGISTER sip:sip.kiwilink.co.nz SIP/2.0 Via: SIP/2.0/UDP 10.0.0.14:5066;branch=z9hG4bK503572a6fdaa72bb From: "XXX" <sip:06xxxxxxx@sip.kiwilink.co.nz>;tag=988f9e61ba32ff79 To: <sip:06xxxxxxx@sip.kiwilink.co.nz> Contact: <sip:06xxxxxxx@10.0.0.14:5066> Authorization: Digest username="06xxxxxxx", realm="voip", algorithm=MD5, uri="sip:sip.kiwilink.co.nz", nonce="06d4ffb4", response="64fc829bea77b52082e04dbea6179515" Call-ID: 4d36c22e10d83f5d@10.0.0.14 CSeq: 40002 REGISTER Expires: 3600 User-Agent: Grandstream GXP2000 1.1.1.14 Max-Forwards: 70 Allow: INVITE,ACK,CANCEL,BYE,NOTIFY,REFER,OPTIONS,INFO,SUBSCRIBE,UPDATE,PRACK,MESSAGE Content-Length: 0

snowfly

543 posts

Ultimate Geek

#435208 4-Feb-2011 10:30

This is the REGISTER message for VFX using as.wxcnz.net which fails:

GS_LOG: [00:0b:82:0f:64:74][000][FF71][0101010E] 956 REGISTER sip:as.wxcnz.net SIP/2.0 Via: SIP/2.0/UDP 10.0.0.14:5060;branch=z9hG4bKa9797138b3b2180e From: "XXX" <sip:6xxxxxxx@as.wxcnz.net>;tag=7c54735f56fd4439 To: <sip:6xxxxxxx@as.wxcnz.net> Contact: <sip:6xxxxxxx@10.0.0.14:5060> Call-ID: a8527f959ee9ca59@10.0.0.14 CSeq: 10001 REGISTER Expires: 3600 User-Agent: Grandstream GXP2000 1.1.1.14 Max-Forwards: 70 Allow: INVITE,ACK,CANCEL,BYE,NOTIFY,REFER,OPTIONS,INFO,SUBSCRIBE,UPDATE,PRACK,MESSAGE Content-Length: 0

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#435214 4-Feb-2011 10:41

We actaully see something funny going on with your registration, if you just leave it as is at present we will see if we can find the issue, at this stage we are not responding at all to your registration attempts

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

snowfly

543 posts

Ultimate Geek

#435226 4-Feb-2011 11:10

maverick: We actaully see something funny going on with your registration, if you just leave it as is at present we will see if we can find the issue, at this stage we are not responding at all to your registration attempts

Thanks Phil, will wait to hear from you.

Equinox IT

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maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#435239 4-Feb-2011 11:39

Will get back to you as soon as we can Mike, we are taking a look at this with our vendors as this is doing something strange ......

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

snowfly

543 posts

Ultimate Geek

#435377 4-Feb-2011 15:35

Here is a screenshot of the grandstream config page if this helps:

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#435388 4-Feb-2011 15:50

Thanks for that, dosn't look as though it is related to configs which is why we are looking at it with our vendor as the issue is actually a bit (lot) strange,

You will want to change your DTMF to rfc2833 btw, also if you have special feature you will have probably got a Broadsoft setting so change that as well

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#435389 4-Feb-2011 15:52

One more thing to try in the mean time,

SIP Server: as.wxcnz.net
OBP: 58.28.20.150

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

snowfly

543 posts

Ultimate Geek

#435393 4-Feb-2011 15:58

maverick: One more thing to try in the mean time,

SIP Server: as.wxcnz.net
OBP: 58.28.20.150

Tried that, unfortunately no difference.

GS_LOG: [00:0b:82:0f:64:74][000][FF71][0101010E] 956 REGISTER sip:as.wxcnz.net SIP/2.0 Via: SIP/2.0/UDP 10.0.0.14:5060;branch=z9hG4bK8783a8d28402d6ab From: "XXX" ;tag=aa543b4e668db3e8 To: Contact: Call-ID: e9adc4c0ed119b7f@10.0.0.14 CSeq: 10001 REGISTER Expires: 3600 User-Agent: Grandstream GXP2000 1.1.1.14 Max-Forwards: 70 Allow: INVITE,ACK,CANCEL,BYE,NOTIFY,REFER,OPTIONS,INFO,SUBSCRIBE,UPDATE,PRACK,MESSAGE Content-Length: 0

GS_LOG: [00:0b:82:0f:64:74][501][FF71][0101010E] 06 xxxxxxx SIP registration failed. Server: 58.28.20.150

Also changed DTMF and to Broadsoft setting.

I appreciate your assistance with this.

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#435395 4-Feb-2011 16:03

Didn't think so, but once we resolve it and get you online the other settings will help

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#435599 5-Feb-2011 09:36

Just an update, we heard back from our vendors overnight, there is issue with the formatting of this particular register method via our SBC's, they are unsure yet what exactly but are looking at it now.

Sorry for the delay

For your ref, the issue is that Grandstream is sending an incorrect content length in the register message

User-Agent: Grandstream GXP2000 1.1.1.14 Max-Forwards: 70 Allow: INVITE,ACK,CANCEL,BYE,NOTIFY,REFER,OPTIONS,INFO,SUBSCRIBE,UPDATE,PRACK,MESSAGE
Content-Length: 0 <---------- Here is the problem the length should not be 0

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#436103 7-Feb-2011 06:17

Mike, your firmware on this device is very very old, the latest is 1.2.5.3, please upgrade your device as this may address the incorrect Content-Length header.

http://www.grandstream.com/firmware.html

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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