[TelstraClear] Cable connection slow

Forums › One NZ (including Farmside) › [TelstraClear] Cable connection slow - how is yours?

itxtme

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#83266 13-May-2011 09:13

I know there is the thread on international connections, and I have been having problems with that, however I noticed a slow down over the last 2-4weeks in my general browsing. So I decided to do a speed test on speedtest.net

I am on Lightspeed 20GB and in the past was getting 12 - 14Mb/s. Is anyone else having these issues? I will be calling shortly to follow up with TC as I would be better off on ADSL2 which I am in area for if this is the best TC can now do!

phantomdb

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#469015 14-May-2011 10:40

i find my connection to be just as slow i have even changed dns servers to other Telstra ones in hopes of fixing the issue.

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zaptor

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#469026 14-May-2011 11:03

15.5Mbps Down | 2.09Mbps Up | 48ms Ping

Out in Kapiti.

mattbush

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#469043 14-May-2011 12:32

this is my problem...

timmmay

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#469085 14-May-2011 15:49

Here's mine, i'm in Wellington

Because of really poor peering (170ms ping time) the Wellington server results are much worse

freitasm

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#469091 14-May-2011 16:26

Tested from Wellington to Auckland (Vodafone server):

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blakamin

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#469092 14-May-2011 16:33

freitasm: Tested from Wellington to Auckland (Vodafone server):

You dont count! you're about the only person on twitter they'll answer inside of 20 mins too!

btw:

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#469093 14-May-2011 16:42

Also folks, the TelstraClear own speedtest seems to no longer require password: http://www.telstraclear.co.nz/customer-zone/speedtest/

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freitasm

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#469097 14-May-2011 16:45

itxtme: I know there is the thread on international connections, and I have been having problems with that, however I noticed a slow down over the last 2-4weeks in my general browsing. So I decided to do a speed test on speedtest.net

I am on Lightspeed 20GB and in the past was getting 12 - 14Mb/s. Is anyone else having these issues? I will be calling shortly to follow up with TC as I would be better off on ADSL2 which I am in area for if this is the best TC can now do!

It all depends really. For example if you run a speedtest against the Vodafone server then you get better numbers than if you run the same speedtest against the WorldxChange server.

Is it TelstraClear's fault if some other company's server may not be as fast as possible?

Sure, it won't answer you, but it puts that question in the front... Is speedtest conclusive? If you think so, against which server? Have any ISP promised maximum speeds to any server outside their network/control? Is it even possible that an ISP could offer that?

As for "slow browsing" I would say it's their proxy still playing up...

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DonGould

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#469098 14-May-2011 16:51

freitasm: Tested from Wellington to Auckland (Vodafone server):

Show off!

Hummm 12 should be much closer to 15 and I was watching the router traffic at the same time, there's nothing else on the link.

CityLink server - ya, well TC picks that traffic up in LA, so 7.2mbit from US, that's not to bad..

Vodafone - ouch.

WorldExchange - last time I did a bunch of testing I think I decided that ~7.5mbit is about as much as you can get hand off to another provider out of TC..... don't really know, so don't quote me.

ThinAir - 85ms?! What's with that?

Ok, what goes on in Tauranga that I can get better capacity in there than Auckland?

Reality check.... what does all this speed test stuff really tell us other than the whole space is a bit whack?

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DonGould

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#469101 14-May-2011 17:02

freitasm: It all depends really. For example if you run a speedtest against the Vodafone server then you get better numbers than if you run the same speedtest against the WorldxChange server. [1]

Is it TelstraClear's fault if some other company's server may not be as fast as possible? [2]

Sure, it won't answer you, but it puts that question in the front... Is speedtest conclusive? If you think so, against which server? Have any ISP promised maximum speeds to any server outside their network/control? Is it even possible that an ISP could offer that? [3]

As for "slow browsing" I would say it's their proxy still playing up... [4]

[1] My test showed it the other way round.

[2] Yes and No. It depends where the issue is. If the cause is hand over capacity then that is their fault. If the cause is load in the other ISPs network then that's not their fault, but should be their concern.

[3] No. In fact ISPs can't even provide those assurances in their own network when they're selling best effort and burst services and not managed CIR based services.

[4] Likely, but who know know? How do you test it properly? You could raise a fault ticket, but my experience last week showed it takes them 12 days to get back to you.... that's just a life time in the net space and is it even worth looking at faults that old?

But again no one is providing any information to go on - what OS sites?

Having said that, even if you report a fault, L1HD don't pass on the info you provide to L2/3, so how do they test without ringing you to have a chat?

When I talked to them about last weeks fault, this week, they only had 6 faults in the queue, so perhaps it's just GZ users who moan that are being targeted ;) Who knows, and yes I'm just being silly about that last bit...

Really we need some open coms with TC NOC and users to get to the bottom on this one.

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itxtme

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#469161 14-May-2011 22:18

freitasm: Tested from Wellington to Auckland (Vodafone server):

I was having the same results from the telstraclear speed test servers - having said that, after I reset my modem and router speed immediately returned to 14Mb/s

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mattbush

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#469247 15-May-2011 11:45

freitasm:
itxtme: I know there is the thread on international connections, and I have been having problems with that, however I noticed a slow down over the last 2-4weeks in my general browsing. So I decided to do a speed test on speedtest.net

I am on Lightspeed 20GB and in the past was getting 12 - 14Mb/s. Is anyone else having these issues? I will be calling shortly to follow up with TC as I would be better off on ADSL2 which I am in area for if this is the best TC can now do!

It all depends really. For example if you run a speedtest against the Vodafone server then you get better numbers than if you run the same speedtest against the WorldxChange server.

Is it TelstraClear's fault if some other company's server may not be as fast as possible?

Sure, it won't answer you, but it puts that question in the front... Is speedtest conclusive? If you think so, against which server? Have any ISP promised maximum speeds to any server outside their network/control? Is it even possible that an ISP could offer that?

As for "slow browsing" I would say it's their proxy still playing up...

Since you are so tight with TCL why dont you talk to someone and get it seen to?

sleemanj

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#469444 15-May-2011 23:38

Rassn frassn proxy, mutter mutter.

I've taken to using SSL for sites where available, simply to kill that poxy proxy and it's shenanigans.

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I sell lots of stuff for electronic enthusiasts...

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#469463 16-May-2011 05:29

I'm pretty happy with my cable speed these days.

I should mention though, I used to get approximately half the download speed until I replaced my old Linksys cable router, which was the first point of contact for the TCL cable after the cable modem. Some of you other guys with slow speeds may also be suffering from crappy routers, and not be aware of it either.

LifeSteala

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#470473 18-May-2011 12:52

This is me from Lower Hutt, Wellington to Auckland..

I wonder what the best router is to use with TCL... also what optimum settings to use with TCL Cable.. for example MTU... etc... Are there special values that works better with TCL?