[WXC/VFX] Why my ADSL was somewhat slow...

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nickwallingford

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Topic # 84501 1-Jun-2011 07:46

I had in the past been getting est. 8Mbps at my home in Tauranga, WxC fusion plan.

Over the last few months, that deteriorated, and when I checked it last weekend, I could rarely get better than 1.4Mbps.

So I logged a problem with the HelpDesk. On Monday, a linesman let me know there had been some cross-circuit problems, but that still didn't fix things.

Yesterday he came by home - and found that one of the two copper wires just outside my house had pretty much disintegrated. There was a 10mm gap in the copper. My ADSL was coming in on one wire only...

New wire to the house, and my speeds are back to 12-14Mbps. Happy with WxC and their HelpDesk's assistance. Amazed at what I had been putting up with while that wire was corroding away to nothingness!

maverick

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WorldxChange

Reply # 476525 1-Jun-2011 07:49

Wow 10mm and still getting 1.4Mb.. thats very interesting Nick,

Thanks for the feedback

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

cyril7

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Reply # 476528 1-Jun-2011 08:18

One of the downsides of naked connections :) If you had had pots on the line you would have instantly known that the line had gone one legged as you cannot loop the voice line card via earth return. DSL on the other hand will work (albeit badly) with a single wire and earth return.

Cyril

nickwallingford

24 posts

Geek

Reply # 476540 1-Jun-2011 08:32

In fact, my line still does have the disconnect tone on it - apparently still connected up to a spare port in the exchange, since it isn't crowded. So even without a phone connection, I can get the disconnect beeping if I hook a phone to it...

Gives repair guys the chance to do some checking without having to run around putting on jumpers, etc. But this test for me is a blunt instrument - me not hearing the tone might mean the line is discontinuous, or it might just mean they've gotten around to disconnecting it at the exchange!

wreck90

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Reply # 476543 1-Jun-2011 08:36

I'm in mt maunganui - - the speed is great, but inconsistent.

e,g for months, my modem syncs at 20,000kbps.

Then, a few weeks ago my connection failed completely. The technician came out, found no problems ---the tweaked something in the cabinet, and my sync speed went to 24,000kbps.

a few days later, it dropped back to 20,000.

Then, yesterday, it jumped up to 26,000.

I wonder why the fluctuations? How is the sync speed set? Is it artificially capped (which i suspect), or, should it always just sync at the highest speed then rate is limited by the backhaul?

Not that I complain, I never have slowdowns or peak time degradation. Generally, I can always download from the net at 2MB/s.

Visitors always remark at the speed of broadband in my place.

anyway , just my ramblings :) back to work.

cisconz

cisconz
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Reply # 476608 1-Jun-2011 10:43

wreck90: I wonder why the fluctuations? How is the sync speed set? Is it artificially capped (which i suspect), or, should it always just sync at the highest speed then rate is limited by the backhaul?

The modem should sync at it's highest rate, however weather makes this fluctuate.

From there it is limited by the backhaul.

Hmmmm

wreck90

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Reply # 476644 1-Jun-2011 11:52

cisconz:
wreck90: I wonder why the fluctuations? How is the sync speed set? Is it artificially capped (which i suspect), or, should it always just sync at the highest speed then rate is limited by the backhaul?

The modem should sync at it's highest rate, however weather makes this fluctuate.

From there it is limited by the backhaul.

Are you sure? about 10 minutes ago, my modem adsl connection was lost/regained. After the reconnection, the sync has dropped from 26,000 to 20,000.

I dashed outside to see if they were in the cabinet but they are not.

This has happened a couple of times in the last few days.

cisconz

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Reply # 476693 1-Jun-2011 14:41

wreck90:Are you sure? about 10 minutes ago, my modem adsl connection was lost/regained. After the reconnection, the sync has dropped from 26,000 to 20,000.

I dashed outside to see if they were in the cabinet but they are not.

This has happened a couple of times in the last few days.

It could be water on your line, could be a bad termination, could be heat changing the impedance of the cable.

This is the problem with copper.

Hmmmm

Niel

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Reply # 476897 2-Jun-2011 06:11

Percentage wise 3Mb variation on 23Mb is low:
+/- 3M on 23M is about 10%.
+/- 3M on say 6M is 50%.
I get about 1 or 2 Mb variation on 10Mb.

You can never have enough Volvos!