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Topic # 86653 11-Jul-2011 12:57
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Taken 4th floor HB Hospital Wednesday 6th July

4 Bars of  Signal - but what a waste of time!!!

    

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  Reply # 492027 11-Jul-2011 13:04
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How many times did you get this result, Can it easily be replicated?

If anything it looks like the serving cell needs to be checked out,

If you have the time / date / location stats can be checked for the serving cell easily and issue resolved

You can log a ticket on 0800 921 021 select mobile Broadband

John



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  Reply # 492050 11-Jul-2011 13:43
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As stated Hawkes Bay (Omahu Rd. Hastings) Hospital 4th floor

Date 6/7/11 - 3 speed tests taken (gave up after that)

8.33pm  253kbps D, 91kbpd U, Ping 298ms

8.34pm  108kbps D, 16kbps U, Ping 677ms


8.38pm  197kbps D, 50kbps U, Ping 632ms


4 Bars of Signal as per photo of last test

 

 
 
 
 


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  Reply # 492058 11-Jul-2011 13:55
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Easy call the 0800 number above and log a ticket,

Get the serving cell checked

John

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  Reply # 492086 11-Jul-2011 15:03
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I'm changing to Telecom for a trial next month. (after 8 years on Vodafone).

The vodafone service for me has been very patchy at times. My connection often gets 'stuck' and the phone network status will jump between '3g' and 'o' (whatever that means).

I'm not sure if telecom are any better, but, will give them a trial. Will keep a vodafone prepaid card handy though.





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  Reply # 492216 11-Jul-2011 21:40
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johnr: Easy call the 0800 number above and log a ticket,

Get the serving cell checked

John



Sorry but you will have to explain what you mean by "log a ticket".

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  Reply # 492217 11-Jul-2011 21:42
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Basically a support request so the issue can be investigated, it has a ref number (i.e ticket number) so you can follow the case up

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  Reply # 492363 12-Jul-2011 11:19
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I must admit that for months I have been struggling with the VF Broadband either on any of my 3 smart phones (Motorola Defy, Samsung i9000 and i9100). I have decided I will properly investigate this now, as it's starting to drive me crazy.

Is speedtest.net an acceptable testing site from a mobile device? Will VF accept this as evidence ?

Most of the time I am in the main Centres. I spend 80% of my time in the Auckland CBD (Upper Queen St), some time in the Mt Roskill area, and I have spent time Travelling throughout NZ to Wellington and Lower Hutt, Christchurch. By Comparison when I was in Australia, other than the 1c per MB of data I was paying, it was BLISTERING fast all the time, no matter where in Melbourne I was. I watch my colleagues and clients with the same phones on Telecom with data super quick as well. A Number of my clients got fed up with it and changed and praise the Telecom network end on end.

This is anecdotal at this stage, but I am about to undergo some proper testing.

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  Reply # 492366 12-Jul-2011 11:29
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Best test is a 10 meg file from a FTP server hosted in NZ

HSPA or HSPA+ ramps up speed as the DL comes in

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  Reply # 492368 12-Jul-2011 11:31
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Any recommended FTP hosts? Our host only has a 1Mbit upload so it's not a good sample.

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  Reply # 493098 13-Jul-2011 21:43
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I was at auckland city hospital 2 weekends back. Guess what,i have full bar gsm and gprs only. When I was walking along the street of park rd/park ave/boyle cres, I have hspa+. In the buildings, around that area only gprs service is available. However if I use telecom xt or 2degrees sim card, I have full bar hsdpa at the exact same spot where vodafone can only provide me gprs. Go figure.





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  Reply # 493102 13-Jul-2011 21:50
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^^ similar story at Christchurch Hospital

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  Reply # 493105 13-Jul-2011 21:57
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I'd be really keen (though I understand it's unlikely) to hear Vodafone HONESTLY comment about the speed of their 3G network and coverage.

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  Reply # 493106 13-Jul-2011 22:00
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Well I can give you an HONEST opinion.

3G speed in Southland is bloody good.

I updated my Android apps the other day, total of about 20mb. Downloaded in about 30-45 seconds.

Can't really complain about that.

Speed has always been pretty good down here, not sure if it is a congestion thing elsewhere?

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  Reply # 493108 13-Jul-2011 22:02
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Well considering the amount of feedback I heard about 3G Speeds on VF in AKL it seems something is off. It's been going on a while.

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  Reply # 496642 22-Jul-2011 12:46
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http://www.nzherald.co.nz/technology/news/article.cfm?c_id=5&objectid=10740167

Just one study, but consistent with my own findings.

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