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Andrethegiant

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#87590 2-Aug-2011 10:52
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just wondering if anyone esle has seen or noticed the same on their usage metre? that nothing has been recorded against the 30-31st July?
Members of my family have definitely been using the internet all weekend (going hard out actually trying to use up the rest of our usage pack).
I suspect usage for these two days has been recorded against the 1 August affecting my new usage pack.
We are on Homeplan in AK.  

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Behodar
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  #500725 2-Aug-2011 11:50
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Working for me (HomePlan, Whakatane).

TelstraClear
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  #500732 2-Aug-2011 12:03
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Hi Andre,
please email me your Account number and I can have the web-tech look into this for you.
Thanks
Tim

online.marketing@telstraclear.co.nz


 
 
 
 


TelstraClear
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  #500834 2-Aug-2011 15:21
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Please be aware that there was a Internet Usage meter outage from Saturday 30th July untill Monday 1st August for some customers.

All usage during this time has been added to Monday’s total.
Please aware this may affect some customers, particularly those where the billing period falls during the outage.


Andrethegiant

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  #501089 2-Aug-2011 22:55
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Thanks TelstraClear for the update.
My monthly anniversary date is the 1st of the month. I think I've had about 4GB deducted from my August usage pack in error.

Morph
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  #501140 3-Aug-2011 08:43
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Andrethegiant: Thanks TelstraClear for the update.
My monthly anniversary date is the 1st of the month. I think I've had about 4GB deducted from my August usage pack in error.


Try 8 :(

timmmay
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  #501144 3-Aug-2011 08:46
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Andrethegiant: Thanks TelstraClear for the update.
My monthly anniversary date is the 1st of the month. I think I've had about 4GB deducted from my August usage pack in error.


I think TC should fix this for you free of charge, since it was their fault and disadvantages you.

TelstraClear
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  #501242 3-Aug-2011 11:16
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Sure, @Andrethegiant please email me online.marketing@telstraclear.co.nz and I can have your account looked into.
Cheers,
Tim

 
 
 
 


DonGould
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  #507621 16-Aug-2011 22:38
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Everyone should check their usage for those days.

I had 20gb added to my account.




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


Andrethegiant

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  #507661 17-Aug-2011 07:08
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I also lodged a fault on the TCL website the other week. Someone contacted me shortly after acknowledging the problem (customers with cap anniversarys during the outage) and a proposed fix.
If I go over my August cap (up to the lost amount +) and get charged another usage pack - TCL will credit it back. So all good if it works.

88325
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  #509329 20-Aug-2011 13:07
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Same thing has happened to me, will email my account number through

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