[TelstraClear] If you got an email tonight about being at 100% of your data

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] If you got an email tonight about being at 100% of your data - please read this

TelstraClear

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#90690 27-Sep-2011 21:58

Some TelstraClear customers received an Email between 6pm and 9pm tonight (Tuesday 27 Sept) advising they have gone over their Broadband Usage, when they have not.

We apologise for the mistake. The email should actually have told customers that their data cap will increase from midnight.

These details are at: http://www.telstraclear.co.nz/sub-sites/homeplan-usage/index.htm Customers can check their usage online at: http://www.telstraclear.co.nz/customer-zone/internet-usage-meters/

The usage meter will show the new increased data cap from midnight tonight. Again, we apologise for the mistake.

phantomdb

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#526864 28-Sep-2011 17:14

Cable or dsl users?

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TelstraClear

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TelstraClear

#526869 28-Sep-2011 17:22

phantomdb: Cable or dsl users?

Hi phantomdb. The email went to some ADSL customers.

Cheers, Gary

jpollock

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#527513 30-Sep-2011 08:14

I think he was asking if the new plans applied to DSL or Cable users.

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TelstraClear

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#527545 30-Sep-2011 09:28

jpollock: I think he was asking if the new plans applied to DSL or Cable users.

Hi Jason,

The changes in the linked page are for our HomePlan (ADSL) customers.

mentalinc

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#527952 1-Oct-2011 08:08

So my new 100GB plan didn't start this morning. online usage meter is still showing 40GB.
I got an email the other day saying it would take effect 1 October....

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lanceanz

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#528709 3-Oct-2011 20:24

Well that's a shame. LightSpeed prices remain MUCH higher (e.g. LightSpeed 60GB $95.95 versus $40 for HomePlan). But I guess it is faster (but on many sites you don't see that speed advantage). I am sure LightSpeed prices will be going down too ...

Behodar

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#528801 4-Oct-2011 07:42

mentalinc: So my new 100GB plan didn't start this morning. online usage meter is still showing 40GB.
I got an email the other day saying it would take effect 1 October....

Has it swapped over for you yet? Mine was switched on the 29th.

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NonprayingMantis

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#528822 4-Oct-2011 09:03

lanceanz: Well that's a shame. LightSpeed prices remain MUCH higher (e.g. LightSpeed 60GB $95.95 versus $40 for HomePlan). But I guess it is faster (but on many sites you don't see that speed advantage). I am sure LightSpeed prices will be going down too ...

that's not apples with apples.
the $40 for Homeplan doesn;t take account the fact that about $30 of your broadband plan is accounted for in your base plan charge, not the data add-on. so the homeplan 60GB is actualy costing you about $70 i.e. the same as Inhome.

see here
http://www.telstraclear.co.nz/residential/homeplan/phoneline/
and
http://www.telstraclear.co.nz/residential/homeplan/packages/broadband.cfm

phoneline without broadband = $45
Same phoneline with broadband (before any data packs added) = $75
60GB broadband data pack = $40.

therefore total paid for broadband = $75+40-45=$70

Screeb

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#529194 4-Oct-2011 21:48

NonprayingMantis:
lanceanz: Well that's a shame. LightSpeed prices remain MUCH higher (e.g. LightSpeed 60GB $95.95 versus $40 for HomePlan). But I guess it is faster (but on many sites you don't see that speed advantage). I am sure LightSpeed prices will be going down too ...

... so the homeplan 60GB is actualy costing you about $70 i.e. the same as Inhome.

The rest of your post is correct, but not this - the 60GB plan is $95.95, not $70. The 40GB one is $70. So it's $70 vs $96 for the same cap. Which means in this instance cable users are effectively paying a premium of $26, or are getting 2/3 of the cap for the same price.

kyhwana2

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#529199 4-Oct-2011 21:51

More dodgy data accounting huh?

lanceanz

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#529523 5-Oct-2011 12:31

Thanks for the info Screeb and kyhwana2. Heck, if the pricing were simple TCL could hardly call itself a telco ;-) I long ago gave up trying to decipher my monthly TelstraClear statement. If they were meant to be read, they'd only occupy 1 side of a single sheet of paper.

NonprayingMantis

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#529536 5-Oct-2011 12:52

Screeb:
NonprayingMantis:
lanceanz: Well that's a shame. LightSpeed prices remain MUCH higher (e.g. LightSpeed 60GB $95.95 versus $40 for HomePlan). But I guess it is faster (but on many sites you don't see that speed advantage). I am sure LightSpeed prices will be going down too ...

... so the homeplan 60GB is actualy costing you about $70 i.e. the same as Inhome.

The rest of your post is correct, but not this - the 60GB plan is $95.95, not $70. The 40GB one is $70. So it's $70 vs $96 for the same cap. Which means in this instance cable users are effectively paying a premium of $26, or are getting 2/3 of the cap for the same price.

hey, I was just going by what lanceanz was saying