[TelstraClear] TelstraClear Email Quota Pricing

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JordantheNerd

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#91597 16-Oct-2011 21:17

Hello,

I'm currently in the process of helping a friend move his email account to using IMAP, with his TelstraClear (who provides his internet). After eventually navigating through there helpline, we were finally provided with IMAP access (of course, they expect you to pay about another $3.00 / month for this service, but that isn't even the worst part) and I was able to begin transferring messages to the IMAP server.

Sure enough, after a few minutes we got a notification from TelstraClear saying that the mailbox quota had been reached. The quota limit is 100MB, not really much, and we still had the other half of the emails to go. So we called TelstraClear to get the mailbox quota expanded, only to find that they charge $11.19 for an extra 10MB block, per month. Read that again, $11.19 for 10MB! (https://telstraclear.custhelp.com/app/answers/detail/a_id/1554).

Is it just me, or is $11.19 a little too much to pay for 10MB of data for email?

By the looks of parts of their website, and even their email, I would say that there email pricing plans are well overdue for a revamp.

I guess we can always move to another email provider (such as Gmail, which is actually what TelstraClear's own staff member recommended over the phone), but this would mean changing email addresses, and all that mess.

So would you pay $11.19 for 10MB of extra data for your email, or do you know any other solutions to this problem (other than the obvious solution of changing email provider or deleting some old emails)?

I appreciate your help.
Jordan.

kyhwana2

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#534094 16-Oct-2011 21:39

I'd switch to gmail and get TC to setup a forward on the current email..

JordantheNerd

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#534095 16-Oct-2011 21:43

Yeah, it might have to come down to that. I only just realised that they actually do have a forwarding option on their self serve site (it looks pretty outdated, like the webmail, but I guess it works).

Ragnor

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#534131 17-Oct-2011 01:00

+1 for switch him to gmail, NZ isp's just don't seem to care about providing a decent email service anymore and you're better off not being tied to an isp because you don't want to change your email address.

You can also configure gmail to poll/check the Telstraclear address and pull the email into the Gmail inbox.

sbiddle

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#534145 17-Oct-2011 06:19

Move to a decent email option. Using an ISP email address is a total waste of time these days, especially because your email address is tied to the ISP.

When you can get your own domain for under $10 per year and either free email with gmail or fantastic hosted Exchange options from many providers including Microsoft 365 for under $10 per month there IMHO is no reason to consider an ISP's email service.

Nety

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#534150 17-Oct-2011 06:44

JordantheNerd: Yeah, it might have to come down to that. I only just realised that they actually do have a forwarding option on their self serve site (it looks pretty outdated, like the webmail, but I guess it works).

Don't need to get the email forwarded. You can setup the gmail account to check the Telstra account and pull the emails over. Have had this setup for a couple of years now.

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JordantheNerd

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#534181 17-Oct-2011 09:44

Thanks, I'll probably set this up today.

I had no idea about the Gmail mail fetcher.

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MrMistofeles

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#534261 17-Oct-2011 12:51

The retail price on a 2Tb HDD is ~$100 and they are charging $11 per month for 10Mb. Yeah right... Another TC gem.

cyril7

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#534266 17-Oct-2011 12:55

If you have forwarding from another email account (which TCL supports) then email comes through instantly (well near enough) if you wait for the gmail fetcher there is up15-30min delay till it polls, but it works well and can poll multiple accounts you can also have gmail use the addresses of the polled accounts as the send/replyto via a select box.

Cyril

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#534273 17-Oct-2011 13:13

You can also, if you really want to, keep using the telstraclear email address with Gmail as well.
You just need to set it up, you will then get a verification code to confirm that you do infact own the alternate email address, enter that in and then you can set that as your default send from email address rather than the gmail address.
That way you don't have to tell everyone the new gmail address.

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robbyp

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#534276 17-Oct-2011 13:25

MrMistofeles: The retail price on a 2Tb HDD is ~$100 and they are charging $11 per month for 10Mb. Yeah right... Another TC gem.

Not a fair comparison as there is far more to it than just storing data on a cheap drive. They have backups to to store staff to pay etc. however that pricing probably hasn't changed for 10years. They aren't the only ones who have outdted pricing to disk pace ratios.

MrMistofeles

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#534332 17-Oct-2011 15:47

robbyp:
MrMistofeles: The retail price on a 2Tb HDD is ~$100 and they are charging $11 per month for 10Mb. Yeah right... Another TC gem.

Not a fair comparison as there is far more to it than just storing data on a cheap drive. They have backups to to store staff to pay etc. however that pricing probably hasn't changed for 10years. They aren't the only ones who have outdted pricing to disk pace ratios.

You can't tell me that back-ups and store staff (which shouldn't even be factored into email storage pricing) accounts for the 20,000fold price disparity.

The price of storage is rapidly tending to zero. Most companies have realised this - Google realised this 10 years ago.

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robbyp

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#534348 17-Oct-2011 16:08

MrMistofeles:
robbyp:
MrMistofeles: The retail price on a 2Tb HDD is ~$100 and they are charging $11 per month for 10Mb. Yeah right... Another TC gem.

Not a fair comparison as there is far more to it than just storing data on a cheap drive. They have backups to to store staff to pay etc. however that pricing probably hasn't changed for 10years. They aren't the only ones who have outdted pricing to disk pace ratios.

You can't tell me that back-ups and store staff (which shouldn't even be factored into email storage pricing) accounts for the 20,000fold price disparity.

The price of storage is rapidly tending to zero. Most companies have realised this - Google realised this 10 years ago.

No, I was meaning the way that things are priced, is the way that companies cover their overheads and make a profit. They could make all the email storage free, and then charge per minute on phone support. It all comes down to a companies pricing model.
People have recommended gmail, and I would too, but you can't contact gmail when you have a problem over the phone, to sort out problems. I don't know if they even have email support. Gmail is however ad supported, and they scan peoples emails so the ads fit the emails, so they get their revenue though a different pricing model.