Weird email from vodafone

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marmel

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Topic # 94598 14-Dec-2011 18:08

Just got a strange email from vodafone.

Subject line was "You've now got extra data". Email arrived as what I would describe as a "brochure".

One section thanked me for upgrading to My Sky + which I have not done.

My account details in another section appeared correct as did my package details.

No mention anywhere about any extra data either?????

mysticnz

133 posts

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Reply # 558007 14-Dec-2011 18:18

Yea i got the same email yet when i log onto vodafone.co.nz it still shows that I have standard HDi and that i can upgrade if I want.

Weird but ill check at work tomorrow :)

Jaxar

382 posts

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Reply # 558035 14-Dec-2011 20:10

Hey folks,

We've had a few calls at the call centre about this as well. It looks like the email is one of VF's intermittent hi did you know info emails. I've had this escalated so it can be looked at by the appropriate people in the morning.

My guess is the extra data it is referring to is the previous extra data upgrade VF did and this email was supposed to have an article reminding people of this.

I have not seen an example with the My Sky +.

Please note: I have a professional bias towards Vodafone.

marmel

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Reply # 558041 14-Dec-2011 20:24

If you want to see the sky+ email pm me your email address and I will forward it to you.

vientorio

12 posts

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Reply # 558144 15-Dec-2011 09:12

I too got this rather strange email from Vodafone.

Weird Vodafone Email

bmt

427 posts

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Reply # 558666 16-Dec-2011 12:43

That's not thanking you for upgrading to MySky +, it's trying to sell it to you...

vientorio

12 posts

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Reply # 558693 16-Dec-2011 13:30

bmt: That's not thanking you for upgrading to MySky +, it's trying to sell it to you...

Actually it did...

Weird Vodafone Email

Although I did receive a retraction email from Vodafone the next evening.

Jaxar

382 posts

Ultimate Geek
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Reply # 558701 16-Dec-2011 13:43

Just to be clear there were some emails that were sent out that had the incorrect messages on them. The first couple of posts here did contribute to bringing this to light promptly.

Please note: I have a professional bias towards Vodafone.