Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


hellonearthisman

1819 posts

Uber Geek

Trusted

#96765 3-Feb-2012 19:15
Send private message

My parents moved their phone and broadband services from TelstraClear but they are still trying to bill.
They are not charging for the BB services or Homeline, but did send a bill for wiring maintenance, caller ID and call diversion.

When they changed they even called TC to make sure that all would be stopped, but they failed.

It's so sad to see a telecoms provider like TelstraClear that can't just let go.

Create new topic
hamish225
1418 posts

Uber Geek

ID Verified

  #576988 3-Feb-2012 19:49
Send private message

If you get your parents to call up I'm sure they will be happy to reverse the charges.




*Insert big spe*dtest result here*




hellonearthisman

1819 posts

Uber Geek

Trusted

  #577135 4-Feb-2012 09:44
Send private message

They sent a note in with the demand for money as the helpdesk ascents are eligible to them.

It's a mistake that should not have happened. TelestraClear was even called to confirm to disconnection of services.

TelstraClear are just making life awkward.

DonGould
3892 posts

Uber Geek


  #577136 4-Feb-2012 09:48
Send private message

Just do a hunt about for the telstra user on here and send them a pm with your account number, account name and address and ask them to get one of their New Zealand team to contact you.





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz




TelstraClear
566 posts

Ultimate Geek

Trusted
TelstraClear

  #578074 7-Feb-2012 09:54
Send private message

hellonearthisman: My parents moved their phone and broadband services from TelstraClear but they are still trying to bill.


Hi hellonearthisman,

Sorry to hear about this. Please email me (click on the 'email' button in the ribbon above this post) with the customer name, account number and contact details (address and a contact number we can call for more information if needed). I'll ask one of the team here to look into this for you.

Thanks, Gary

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.