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Topic # 96892 6-Feb-2012 18:15
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I am using a network meter widget so I can see the speed at which uploading/downloading is occurring second by second. Often, I will click a link or try to get to a website and it will sit there doing nothing for 15-20 seconds, sometimes a minute or more, without loading. Then suddenly it loads. My network meter is showing a long period where there is no data going up or down, followed by a return to normal when the page starts to load. I shouldn't be experiencing this kind of delay and I am wondering if anyone knows a possible reason or has experienced similar issues?

It really is annoying and happens way too often to be tolerable. I don't know much about our plan since I just moved into a new flat but it is a 20gb plan, I'm living in Wellington and speed tests show that our speeds are pretty low, which is another problem in itself. I can't even stream videos on low quality without waiting a while for them to load. We get a rating of 49% on the speed test site which I assume means 51% of users get faster speeds than us. Should my speed be this average in a major city?

Your help/input on both issues is much appreciated.

Thanks. 

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  Reply # 577910 6-Feb-2012 18:28
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Are you on the cable or ADSL network?


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  Reply # 577912 6-Feb-2012 18:31
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Might pay to tell us whether you're on ADSL or cable, and what type of router you're using.

If you're on ADSL you'll need to tell us your ADSL sync stats, hardware, and a brief description of the phone wiring in your home and whther you have a master filter installed or not.

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  Reply # 577915 6-Feb-2012 18:35
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DNS




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


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  Reply # 577920 6-Feb-2012 18:59
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Have you scanned the PCs for malware?

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  Reply # 577934 6-Feb-2012 19:41
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Make sure the router is configured to use the TelstraClear CLEARNET DNS (203.97.78.43 and 203.97.78.44) and all PCs are configured to either use DHCP or if manually configured are set to use the same DNS.

If it's DSL, post stats as requested.





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  Reply # 577964 6-Feb-2012 20:49
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You didn't say what sites or where, but there's been a DDoS in the US today that might be impacting as well. There was some noise on the NANog list earlier.





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


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  Reply # 578517 8-Feb-2012 07:26
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There's me feeling like an idiot!

A year ago, my laptop (on TelstraClear cable) started suffering identical issues as described here, when watching Youtube. I had to let every clip load fully before I started watching it.

Drove us all mad. Last April, the laptop refused to boot up, so I had to rebuild it completely, and to my annoyance, the problem persisted.

I've been about to replace the router, because I could only pin it down to that.

Now - I've been reading the TelstraClear forum here for a long time, and I've constantly seen "check the DNS settings". Not ONCE did I think that my router's DNS settings were wrong.

But after it was mentioned again in this thread, a dim lightbulb went on in my head, and I thought, "Hmmm. Maybe I should check the DNS settings."

I checked them last night - and they were wrong!

I changed them to the correct settings, rebooted everything, and hey presto - Youtube flies like a bird!

I'm such a dolt!

Shadbolt



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  Reply # 578923 8-Feb-2012 20:52
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ADSL
Dynalink modem

Can someone explain the DNS and other things? I'm a bit of a noob at routers.

Thanks 



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  Reply # 578925 8-Feb-2012 20:55
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freitasm: Make sure the router is configured to use the TelstraClear CLEARNET DNS (203.97.78.43 and 203.97.78.44) and all PCs are configured to either use DHCP or if manually configured are set to use the same DNS.

If it's DSL, post stats as requested.



I just checked the DNS is correct on the router but they were manually configured on my end for some reason. Set it to obtain DNS automatically. Will let you know if this fixes my problem. 

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  Reply # 578972 8-Feb-2012 22:03
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Since you're on ADSL you'll need for provide addituional imfornation as detailed above if you're wanting further aissistance.

Statistically speaking your internal house wiring is the biggest single cause of speed related issues, but without knowing your location, and distance from cabinet/exchange, sync rates and an idea of your house wiring it's hard to provide any real assistance.






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  Reply # 579469 9-Feb-2012 21:31
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sbiddle: Since you're on ADSL you'll need for provide addituional imfornation as detailed above if you're wanting further aissistance.

Statistically speaking your internal house wiring is the biggest single cause of speed related issues, but without knowing your location, and distance from cabinet/exchange, sync rates and an idea of your house wiring it's hard to provide any real assistance.





I'm in Mt Cook, Wellington. What's a sync rate? No idea about wiring. 

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  Reply # 579478 9-Feb-2012 21:53
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Jolive1:
sbiddle: Since you're on ADSL you'll need for provide addituional imfornation as detailed above if you're wanting further aissistance.

Statistically speaking your internal house wiring is the biggest single cause of speed related issues, but without knowing your location, and distance from cabinet/exchange, sync rates and an idea of your house wiring it's hard to provide any real assistance.





I'm in Mt Cook, Wellington. What's a sync rate? No idea about wiring. 


The sync rate will be viewable in your ADSL stats in your modem.

Wiring is statistically the single biggest cause of poor ADSL speeds and performance, so it's also something you will need to at least address. I can assume you're using plug in filters, you need to remove all of these and perform some basic isolation tests. There are luiterally hundreds of theads on here describing in detail what to do so I'm not going to repeat all of it.

If you don't have a master DSL filter you should get one installed. You will always receive sub standard DSL performance if you don't have one.


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