Vodafone BB "Waiting for capacity at your exchange"

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone BB "Waiting for capacity at your exchange"

StarBlazer

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#96982 8-Feb-2012 17:10

I have a colleague that has just signed up with VF for BB and today received a notice saying they are waiting for capacity at the exchange. He's rang VF but they are not able to give him any idea as to how long he will need to wait. He's rang Telecom and they have told him that they use the same equipment and it's a "first come first served" across all users of the exchange. She was able to say that there is a queue of around 22 (after a bit of begging) but could not give any more information.

Then he rang Orcon, they said that they do not have a queue.

Firstly - do all providers share the same cabinets/exchanges and the same equipment? If so how can Orcon say they do not have a queue.

Or

Do they all have separate allocations of ports for BB connections?

Or (more likely the case)

Is it not as simple as this!

He lives in the Te Aro area of Wellington.

Any thoughts? Any way to get a proper number/wait time?

Procrastination eventually pays off.

johnr

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#578794 8-Feb-2012 17:13

Maybe Orcon have unbundled that exchange and put in their own hardware and Vodafone has not,

If 22 in the que then a time frame can not be given as someone has to disconnect for you to move up one in the que

John

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raytaylor

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#578840 8-Feb-2012 17:59

An internet provider can use Telecom Wholesale and their broadband transmitters (dslams) that have a number of ports (one port = one telephone line with broadband)
Rules were put in place by the commerce commission / minister of communications / some government department of which makes no difference, that telecom was to put in a waiting list system for those that rent the ports on the telecom dslams. This is so that every ISP could get equal access - including telecom retail.

If an ISP such as Orcon decides to put their own dslams into the exchange, they own their own equipment and can do what they like with it. This is called unbundlng. So they have a bunch of ports that they own rather than rent from telecom, and no one else can touch them, except for orcon customers.
There is quite alot of money that goes into setting up a dslam and running services from it, so ISP's have picked which exchanges they focus on unbundling. Some exchanges may be unbundled by one isp in one area, and then another isp focuses on a different area.

Everyone else who uses telecom's equipment puts their customers on the waiting list and telecom will connect them on the first come first served basis as you found above, when a port becomes avaliable on a telecom wholesale dslam in your exchange.

Ray Taylor

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StarBlazer

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#579074 9-Feb-2012 08:13

raytaylor: An internet provider can use Telecom Wholesale and their broadband transmitters (dslams) that have a number of ports (one port = one telephone line with broadband)
Rules were put in place by the commerce commission / minister of communications / some government department of which makes no difference, that telecom was to put in a waiting list system for those that rent the ports on the telecom dslams. This is so that every ISP could get equal access - including telecom retail.

If an ISP such as Orcon decides to put their own dslams into the exchange, they own their own equipment and can do what they like with it. This is called unbundlng. So they have a bunch of ports that they own rather than rent from telecom, and no one else can touch them, except for orcon customers.
There is quite alot of money that goes into setting up a dslam and running services from it, so ISP's have picked which exchanges they focus on unbundling. Some exchanges may be unbundled by one isp in one area, and then another isp focuses on a different area.

Everyone else who uses telecom's equipment puts their customers on the waiting list and telecom will connect them on the first come first served basis as you found above, when a port becomes avaliable on a telecom wholesale dslam in your exchange.

Awesome information and explanation

I'll pass it on and he can then make a decision whether to wait for VF (they apparently did some deal with the price) or go with Orcon.

Procrastination eventually pays off.

sbiddle

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#579082 9-Feb-2012 08:41

It's strange that there would be any issues there. Without knowing an exact address it's impossible to offer definitive advice, but the assumption would be that the person would be served off CPC (Courtenay Place) which has Vodafone's ULL gear installed. Orcon also have their own ULL gear in this exchange, which is one of the two main exchanges in the Wgtn CBD. Telecom use the Chorus ISAM's for their connections, as does any other ISP who offers a wholesale service, so don't actually use the same gear as a Vodafone connection.

StarBlazer

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#579775 10-Feb-2012 14:05

Thanks for all the great information.

He got an email from VF on Wednesday saying that his service will be provisioned on the 15th and that his wireless modem is on the way.

All good in the end. It's a pity that the providers (all of them) cannot be more specific at the sign-up to say if there is capacity and what the likely wait is going to be. VF nearly lost a customer to Orcon over this.

Procrastination eventually pays off.