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871 posts

Ultimate Geek


Topic # 9736 9-Oct-2006 20:59
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TelstraClear is currently experiencing technical difficulties with its Saturn Digital TV Network, Mainly Effecting the EPG/PPV and "loss of picture and audio"

Here is what the network status page says:
Digital TV (EPG / PPV)
  Service Disruption Start:   9 October 2006, 11:00 PM
  Estimated Service Disruption End:   13 October 2006, 9:00 AM
  Last Updated:   3 October 2006, 4:35 PM
  Area Affected:   Digital TV decoders
Customer Impact: Digital TV (EPG/PPV) customers will be affected by the following upgrade to their decoders on the following days/times

Start time: 09/10/06@23
End time: 13/10/06@09:00

*** OUTAGE #1

09/10/06@23:59 - 10/10/06@0800
10 minutes per Set Top Box

*** OUTAGE #2

10/10/06@23:59 - 11/10/06@0800
10 minutes per Set Top Box

*** OUTAGE #3

11/10/06@23:59 - 12/10/06@0800
10 minutes per Set Top Box

*** OUTAGE #4

12/10/06@23:59 - 13/10/06@0800
10 minutes per Set Top Box

DTV - loss of picture and audio
  Service Disruption Start:   9 October 2006, 6:03 PM
  Estimated Service Disruption End:   9 October 2006, 8:30 PM
  Last Updated:   9 October 2006, 6:09 PM
  Area Affected:   Wellington and Christchurch
Customer Impact: Customers in Wellington and Christchurch will be experiencing loss of picture and audio to the digital TV service. Technicians are aware and working to resolve this issue.

Available here

We are currently having issues with video and audio here in Lower Hutt Wellington.


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  Reply # 48159 10-Oct-2006 08:14
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about 3 times last week, I found my TCL decoder displaying no picture and it required turn off, turn on.

I wondered about that message the TCL put on their site in the weekend. I'm also in Lower Hutt....

It was ok last night though.

EDIT: not sure if it's the same though...

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  Reply # 48307 11-Oct-2006 15:09
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Has anyone noticed anything different on their decoders since the scheduled upgrades over the past few days?  There are still two more, so I guess it may not have finished upgrading yet.  Would be good if it fixed the ocassional freeze I get when using the EPG.

I don't suppose they would publish a bug-fix / enhancement list...

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  Reply # 48382 11-Oct-2006 23:28
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I'm in Christchurch and have noticed the activity this week. A few times I've just had the telly on during some late night browsing and have seen an update take place. Also, this morning (Wednesday) during the kids' morning shows some message apparently came up twice advising us that some process had finished and clicking "exit" would let us continue. No big drama but would be nice to get an email about upcoming work like this.

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  Reply # 48414 12-Oct-2006 09:51
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In Wellington. Woke up this am to find all channels were scrambled!  Power cycled the decoder and all was well. A bit strange

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  Reply # 48417 12-Oct-2006 10:12
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I got a message this morning to reboot my decoder.  I did so and I noticed that the software has been upgraded to version 1.5.  Didn't notice anything different, though.

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