Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


41 posts

Geek


Topic # 9747 10-Oct-2006 16:50
Send private message

Well today our TCL cable connection was down again for at least an hour and came back online around 4.40PM.  Anyone else experience anything similar?  Rang TCL but got another hopeless CSR who advised me to power cycle my modem and attempted to ping an ip address, then advised that a technician would need to be sent out as it was "certainly not a problem at their end". 

When are they going to sort their processes out? Im not sure how much more of this I can take.  I remember DSL wasn't great but it definitely didnt go down this often, and when it did, at least the CSR's either knew it was an outage, or they made a decent attempt to troubleshoot.  Im seriously considering my options.

Create new topic
26633 posts

Uber Geek
+1 received by user: 6133

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 48222 10-Oct-2006 17:14
Send private message

I experienced a lot of time outs and slow speeds this afternoon as well. Working fine again now.


27 posts

Geek


  Reply # 48234 10-Oct-2006 18:44
Send private message

I got a late afternoon outage on Monday but haven't been on today. I spoke to the Head of installation for TelstraClear in Wellington the other day and he told me the outages are due to having to fast growth. I got the impression he was saying whole groups of users have to be taken offline temporarily to install new cards at the cable "exchange" for new customers. Seems a bit weird but it was straight from the horse's mouth. He also said there were upgrades going on to Digital TV during the night during this week. Could be related??



41 posts

Geek


  Reply # 48269 10-Oct-2006 21:43
Send private message

If that's the case then I find it apalling that their CSR's are not aware of it.

Good job on the "fix your processes thread".

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.