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41 posts

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Topic # 9747 10-Oct-2006 16:50
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Well today our TCL cable connection was down again for at least an hour and came back online around 4.40PM.  Anyone else experience anything similar?  Rang TCL but got another hopeless CSR who advised me to power cycle my modem and attempted to ping an ip address, then advised that a technician would need to be sent out as it was "certainly not a problem at their end". 

When are they going to sort their processes out? Im not sure how much more of this I can take.  I remember DSL wasn't great but it definitely didnt go down this often, and when it did, at least the CSR's either knew it was an outage, or they made a decent attempt to troubleshoot.  Im seriously considering my options.

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  Reply # 48222 10-Oct-2006 17:14
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I experienced a lot of time outs and slow speeds this afternoon as well. Working fine again now.


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  Reply # 48234 10-Oct-2006 18:44
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I got a late afternoon outage on Monday but haven't been on today. I spoke to the Head of installation for TelstraClear in Wellington the other day and he told me the outages are due to having to fast growth. I got the impression he was saying whole groups of users have to be taken offline temporarily to install new cards at the cable "exchange" for new customers. Seems a bit weird but it was straight from the horse's mouth. He also said there were upgrades going on to Digital TV during the night during this week. Could be related??



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  Reply # 48269 10-Oct-2006 21:43
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If that's the case then I find it apalling that their CSR's are not aware of it.

Good job on the "fix your processes thread".

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