Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




41 posts

Geek


Topic # 9747 10-Oct-2006 16:50
Send private message

Well today our TCL cable connection was down again for at least an hour and came back online around 4.40PM.  Anyone else experience anything similar?  Rang TCL but got another hopeless CSR who advised me to power cycle my modem and attempted to ping an ip address, then advised that a technician would need to be sent out as it was "certainly not a problem at their end". 

When are they going to sort their processes out? Im not sure how much more of this I can take.  I remember DSL wasn't great but it definitely didnt go down this often, and when it did, at least the CSR's either knew it was an outage, or they made a decent attempt to troubleshoot.  Im seriously considering my options.

Create new topic
26233 posts

Uber Geek
+1 received by user: 5816

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 48222 10-Oct-2006 17:14
Send private message

I experienced a lot of time outs and slow speeds this afternoon as well. Working fine again now.


27 posts

Geek


  Reply # 48234 10-Oct-2006 18:44
Send private message

I got a late afternoon outage on Monday but haven't been on today. I spoke to the Head of installation for TelstraClear in Wellington the other day and he told me the outages are due to having to fast growth. I got the impression he was saying whole groups of users have to be taken offline temporarily to install new cards at the cable "exchange" for new customers. Seems a bit weird but it was straight from the horse's mouth. He also said there were upgrades going on to Digital TV during the night during this week. Could be related??

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software


41 posts

Geek


  Reply # 48269 10-Oct-2006 21:43
Send private message

If that's the case then I find it apalling that their CSR's are not aware of it.

Good job on the "fix your processes thread".

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Opera launches new mobile browser: Opera Touch
Posted 25-Apr-2018 20:45


TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.