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skelly500

5 posts

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#323934 4-Feb-2026 16:22
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Hey smart people,

 

Mum's having some phone issues after the 3G shutdown on Monday. She's using a Samsung A02s - the phone is supported according to 550. She doesn't get any VoLTE options with her normal Warehouse Mobile/2Degrees sim installed, but when I put in a One sim all the VoLTE options pop up in the menu. Tried a couple of other phones.

 

Warehouse Mobile/2Degrees sim:
Samsung A02s -> doesn't call out, no VoLTE options in the menus
Pixel 6 -> works, as long as I check the 4G calling option.
iPhone 7 -> doesn't call out, wifi calling works

 

One sim:
Samsung A02s -> works, get all the VoLTE, wifi calling options in the menus
No issues for the other two phones

 

Are there any obvious things I should be looking at the moment, or is this some dumb 2Degrees thing. She's in rural Manawatu but will get her to double-check it in Palmy tonight.

 

Thanks!


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skelly500

5 posts

Wannabe Geek
+1 received by user: 4


  #3459373 6-Feb-2026 17:46
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Success! It was indeed the sim causing the problem. Bought a sim swap from The Warehouse (second store, the first one denied selling such things), rang customer care, woman in a far-off country said it was the phone. Told her it wasn't and insisted that the sim needed swapping. Got handed over to a local who did the swap, and it all worked.

 

Happy days.




insane
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  #3461100 12-Feb-2026 22:19
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Let me add some additional info I've learnt so we can give the CSRs and store staff a bit of a break and solve the mystery. Linux you were partially on the right track towards the end.

 

The batch of early SIM cards were blocked on device, which is why newer devices still getting updates work, and older devices no longer getting vendor updates are needing to get a new SIM card. So WHM's simple get a new SIM (from a different range) advice was correct, and isn't something they could control from the network side.


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