VFX interface compared with 2talk

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Noig

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#100511 12-Apr-2012 17:02

As I am still considering if I should move voip supplier(before porting the second local number) I like to ask what the interface is in VFX compared to 2talk.
One detail I like in 2talk is the ability to check/trace on in/out calls over the web and of course a few other bits and pieces there.
Any feedback regarding interfaces and costs for two(ported) lines?

DonGould

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#608383 12-Apr-2012 18:02

Which direction are you heading?

In to 2Talk is $28 per line.

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Noig

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#608388 12-Apr-2012 18:16

DonGould: Which direction are you heading?

I have a 028 and a local ported line with 2talk and fax to email (with email to fax). I asked last week about the cost of a second line and where I could apply for porting and it took approx. a week for them to reply(the old story). Hence I'm looking 'over the fence' what could attract me over?

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#608398 12-Apr-2012 18:28

WxC have better service and a more robust platform. Their online services are ok but very compartmentalized with no overall "dashboard". They are more expensive than 2talk.

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hads

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#608451 12-Apr-2012 20:28

I don't have personal experience with Xnet's service apart from a month or so testing with various devices last year. If things are the same now then their online management is much more limited than 2Talk's.

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Noig

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#608461 12-Apr-2012 20:42

hads: ..If things are the same now then their online management is much more limited than 2Talk's.

Hmmm.. that does not sound too promising except the previous poster's positive remarks.

nate

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#608577 13-Apr-2012 00:17

Noig: As I am still considering if I should move voip supplier(before porting the second local number) I like to ask what the interface is in VFX compared to 2talk.

Short description: it's sh*t.

I will quantify my viewpoint though: the WxC guys are brilliantly clever, their platform is rock solid and it is very, very reliable. Their pricing is more expensive. In the engine room, VFX is powered by Broadsoft, 2Talk is Asterisk.

I've had many discussions with maverick about how 2Talk is running rings around WxC in regards to their online control panel. I'm sure they'll get their eventually, but in the meantime, if interface is a big issue, I'd stay with the status quo.

Noig

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#608596 13-Apr-2012 06:22

nate
Thanks, very much appreciated. Interface is not a 'big' issue, though is part of an up-to date service. Its a dilemma , as the other option is sh*t service and good interface. I may have to 'sit on the fence' for a while.

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gchiu

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#608985 13-Apr-2012 20:04

I have to agree. I got a free 2talk account to test it out, and their interface is light years ahead of the VFX portal. At present I am struggling to even find out which line is associated with which login. So, it looks like you can have as many lines as you like with 2talk with a single login. But with VFX, you seem to require a separate login for each number.

DonGould

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#609034 13-Apr-2012 21:40

Noig: nate
Thanks, very much appreciated. Interface is not a 'big' issue, though is part of an up-to date service. Its a dilemma , as the other option is sh*t service and good interface. I may have to 'sit on the fence' for a while.

This is why you use a 2Talk reseller. I personally don't have to many problems getting help from 2Talk, but you do have to do your home work and they're not quick to respond to someone who hasn't put in some effort in my experience.

The more customers I've brought in, the more quick their help seems to be. My customers don't complain about 2Talk at all because they direct 99% of their questions at me.

I will grant that as I get better at the 2Talk thing, I'm asking more complex questions when I do ask a question.

As for WxC's platform being better... that's something I'd like to understand more about. The more and more people that are moving to average VoIP services the less and less SS7 integration is going to be an issue. I'm not saying WxC isn't better, let me be clear, I haven't even lite up an unlocked service to check it out. I got going with 2Talk and as far as I'm concerned it works well enough.

My biggest problems with VoIP over the past 18 months have been with getting ATA's to work. Early on I had issues with NAT... well I thought it was NAT until I worked out that I had an MTU mismatch in my network that really upsets VoIP.

I've also had endless problems with the new Cisco 100 series ATAs which have shocking firmware currently, so much so that I'm on my second beta now and am seriously looking at putting more energy in to SipDroid.

Anyway, please excuse the bit of self promotion here, I'm just wanting to share my views.

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networkn

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#609053 13-Apr-2012 22:30

I moved from 2talk to another provider not part of this discussion and you couldn't pay me to go back. Yes they have lots of features, but I wouldn't expect ANYTHING from support. It's terrible.

WXC get fairly universal praise here but they are more expensive and more slow moving in some areas than 2talk. It's a decide what's most important, personally I'd rather than a few less bells and whistles but be able to rely on the service and support.

nate

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#609058 13-Apr-2012 22:41

DonGould: This is why you use a 2Talk reseller. I personally don't have to many problems getting help from 2Talk, but you do have to do your home work and they're not quick to respond to someone who hasn't put in some effort in my experience.

The more customers I've brought in, the more quick their help seems to be. My customers don't complain about 2Talk at all because they direct 99% of their questions at me.

When 2Talk have connectivity issues because they depend on CallPlus' stellar infrastructure (sarcasm), being a 2Talk reseller means sweet nothing.

At least with the WxC guys you are dealing with the techs at the coal face.

(trust me, our company was a reseller of both platforms for many years)

DonGould

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#609063 13-Apr-2012 22:54

nate:

At least with the WxC guys you are dealing with the techs at the coal face.

(trust me, our company was a reseller of both platforms for many years)

Sure, WxC seem to have made it quite clear they're not interested in me as a reseller, so some of us will less choice do business where we can.

As for CallPlus, know little about them, but they seem to be doing something useful in the market.

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techmeister

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#610898 17-Apr-2012 23:47

I agree with Don, if you want support go through a 2talk reseller.
However as a 2talk reseller I think 2talk should do more to promote resellers and provide better
reseller support, maybe a reseller portal or phone number would be good.
As for connectivity issues hope the new + platform will be better is all I can say.
Has been quite good lately.

maverick

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#610917 18-Apr-2012 06:03

DonGould:
nate:

At least with the WxC guys you are dealing with the techs at the coal face.

(trust me, our company was a reseller of both platforms for many years)

Sure, WxC seem to have made it quite clear they're not interested in me as a reseller, so some of us will less choice do business where we can.

As for CallPlus, know little about them, but they seem to be doing something useful in the market.

Yes I have Don and nothing personal here at all, it's primarily because of your deployment models and in IMHO a strange philosophy of technical requirements that I find hard to understand, this is not how we would ever like to see our customers deployed so will leave it to dealer channels that we believe have skills and capabilities that match our own philosophies around the correct deployment on VoIP solutions .... btw the SPA1xx boxes running well here

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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